Industrial Management & Data Systems: Volume 121 Issue 7

The influence of knowledge management on adoption intention of electric vehicles: perspective on technological knowledge

Xingjun Huang, Yun Lin, Ming K. Lim, Ming-Lang Tseng, Fuli Zhou

Technological innovation is one of the remarkable characteristics of electric vehicles (EVs). This study aims to analyze how consumers' technological knowledge affects their…

Leverage risks for supply chain robustness against corruption

Xiaojing Liu, Tiru Arthanari, Yangyan Shi

This paper examines the establishment of supply chain robustness against corruption by utilizing risk interactions.

Pricing contract design of a multi-supplier-multi-retailer supply chain in hybrid electricity market

Zhenning Zhu, Lingcheng Kong, Gulizhaer Aisaiti, Mingzhen Song, Zefeng Mi

In the hybrid electricity market consisting of renewable and conventional energy, the generation output of renewable power is uncertain because of its intermittency, and the power…

Enhancing data-driven elderly appointment services in domestic care communities under COVID-19

H.Y. Lam, G.T.S. Ho, Daniel Y. Mo, Valerie Tang

Under the impact of Coronavirus disease 2019 (COVID-19), this paper contributes in the deployment of the Artificial Intelligence of Things (AIoT)-based system, namely AIoT-based…

Improving business processes or human resources? The performance implications and contingencies

Ying Li, Qiang Wang, Zhiqiang Wang, Lujie Chen

The purpose of this study is to examine both the separate effects and the interaction effects of business process improvement (BPI) and human resource enhancement (HRE) on…

Hybrid analysis for understanding contact tracing apps adoption

Sophia Xiaoxia Duan, Hepu Deng

This study aims to explore the adoption of contact tracing apps through a hybrid analysis of the collected data using structural equation modelling (SEM) and artificial neural…

Social customer relationship management and organizational performance: testing a conceptual model in the North African context

Fares Medjani, Stuart Barnes

Social CRM (SCRM) technologies, as distinct from CRM technologies per se, provide an important new resource for companies to develop their relationships with customers and drive…

Understanding people's participation in online charities: a dual-process approach of trust and empathic concern

Hao Chen, Wenli Li, Tu Lyu, Xunan Zheng

The rapid development of the Internet in China has profoundly affected the country's charities, which many people support through online donations (e.g. providing financial help…

Exploring donor's intention in charitable crowdfunding: intrinsic and extrinsic motivations

Yuangao Chen, Ruyi Dai, Lu Wang, Shuiqing Yang, Yixiao Li, June Wei

This study adopts self-determination theory and stimulus-organism-response framework to develop a model that explores the motivations of such donors by considering their…

Risk quantification in cold chain management: a federated learning-enabled multi-criteria decision-making methodology

Henry Lau, Yung Po Tsang, Dilupa Nakandala, Carman K.M. Lee

In the cold supply chain (SC), effective risk management is regarded as an essential component to address the risky and uncertain SC environment in handling time- and…

Impact of corporate social responsibility (CSR) awareness, affordability and management system sophistication on CSR performance

Anura De Zoysa, Nobyuki Takaoka, Yuqian Zhang

This paper aims to examine the impact of three key factors — corporate social responsibility (CSR) awareness, CSR affordability and CSR management system (CSRMS) sophistication—on…

Supply chain resilience for vaccines: review of modeling approaches in the context of the COVID-19 pandemic

Maureen S. Golan, Benjamin D. Trump, Jeffrey C. Cegan, Igor Linkov

Despite rapid success in bringing SARS-CoV-2 vaccines to distribution by multiple pharmaceutical corporations, supply chain failures in production and distribution can plague…