Industrial Management & Data Systems: Volume 114 Issue 7

Analysis of automobile repeat-purchase behaviour on CRM

Juyoung Kim, Myung Suk Kim

The purpose of this paper is to suggest a method of selecting efficient customer service programmes and of providing relevant customer information to dealers, based on the…

The influence of organisation culture on E-commerce adoption

Ishan Senarathna, Matthew Warren, William Yeoh, Scott Salzman

The purpose of this paper is to empirically examine the influence of different organisational cultures on e-commerce adoption maturity in small- and medium-sized enterprises…

Knowledge creation. The ongoing search for strategic renewal

M. Begoña Lloria, Marta Peris-Ortiz

The purpose of this paper is to analyse how changes in a set of structural design variables (i.e. liaison position, networked design, innovation teams and work teams) affect the…

ICT service providers strategies and customer migration

Sang-Gun Lee, Silvana Trimi, Chang-Gyu Yang

– The purpose of this paper is to investigate how ICT service providers’ strategies affect customer migration.

Mobile TV: a new form of entertainment?

Choy-Har Wong, Garry Wei-Han Tan, Siew-Phaik Loke, Keng-Boon Ooi

While mobile TV (m-TV) is beneficial and is currently an emerging area within mobile commerce, the adoption rate is at the infancy stage. The purpose of this paper is therefore to…

A systematic approach of partner selection for open innovation

Byungun Yoon, Bomi Song

The purpose of this paper is to propose a systematic approach to exploring potential partners for open innovation in order to facilitate the process of technological…

Service convergence and service integration in medical tourism

Christian Wernz, Pooja Thakur Wernz, Kongkiti Phusavat

The purpose of this paper is to introduce and discuss the concepts of service convergence and service integration, illustrate them in the context of the medical tourism industry…