Industrial Management & Data Systems: Volume 114 Issue 5

Complexity as contingency in sales and operations planning

Antônio M.T. Thomé, Rui Soucasaux Sousa, Luiz F.R.R.S. do Carmo

The purpose of this paper is to test whether complexity interacts with Sales and Operations Planning (S&OP) practices by positively moderating the impact of S&OP practices on…

Enabling innovative ability: knowledge sharing as a mediator

Yen-Ku Kuo, Tsung-Hsien Kuo, Li-An Ho

– The purpose of this paper is to investigate the relationships among job satisfaction, workplace friendship, knowledge sharing and service innovation.

Customer relationship mining system for effective strategies formulation

H.Y. Lam, G.T.S. Ho, C.H. Wu, K.L. Choy

The purpose of this paper is to propose a customer relationship mining system (CRMS) to analyze the data collected from franchisees and formulates a marketing strategy based on…

Enablers and processes for effective knowledge management

Chin-Fu Ho, Pei-Hsuan Hsieh, Wei-Hsi Hung

The purpose of this paper is to attempt to assist firms in applying knowledge management (KM) through developing an integrated model which considers knowledge enablers, knowledge…

Assessing disaster risks in supply chains

Archie Lockamy III

As organizations increase their dependence on supply chain networks, they become more susceptible to their suppliers’ disaster risk profiles, as well as other categories of risk…

Strategic procurement from forward contract and spot market

C.K.M. Lee, Danping Lin, Rohan Pasari

The purpose of this paper is to formulate procurement strategies and determine the optimal procurement quantity in order to maximize profit through forward contracting and the…

Performance assessment of manufacturing SMEs: a frontier approach

Muhammet Enis Bulak, Ali Turkyilmaz

The purpose of this paper is to measure and evaluate the performance efficiency of manufacturing small and medium enterprises (SMEs) in Turkey. The industry-based efficiency…

Ethical leadership, work engagement, and voice behavior

Jen-Wei Cheng, Shu-Ching Chang, Jyh-Huei Kuo, Yu-Ha Cheung

The purpose of this paper is to draw on ethical leadership and regulatory focus theory perspectives to examine the mediating role of work engagement in the relationship between…

Does investment in project management pay off?

Seweryn Spalek

There is a significant knowledge gap in the common understanding regarding the value that investment leading to an increase in project management maturity brings to the…