Industrial Management & Data Systems: Volume 111 Issue 6

Interrelationships between intellectual capital and performance: Empirical examination

Kongkiti Phusavat, Narongsak Comepa, Agnieszka Sitko‐Lutek, Keng‐Boon Ooi

The aim of this paper is to raise an awareness of intangible assets among large manufacturing firms in Thailand. As a result, the research is to examine empirically the effects of…

Effect of IT and quality management on performance

Cristóbal Sánchez‐Rodríguez, Angel Rafael Martínez‐Lorente

The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data…

Barriers faced by MSEs: evidence from Mozambique

Nirza Dinhucha Gonçalves Fumo, Charbel Jose Chiappetta Jabbour

The purpose of this research is to shed light on the main barriers faced by Mozambican micro and small enterprises (MSEs) and their implications in respect to the support policies…

Evaluating the effectiveness of e‐learning system in uncertainty

Ming‐Lang Tseng, Ru‐Jen Lin, Hui‐Ping Chen

Electronic learning (e‐learning) has gradually become an important part of university education. There is a trend among universities in Taiwan to offer more and more e‐learning…

A multi‐criteria approach for determination of investment regions: Turkish case

Ergün Eraslan, Yusuf Tansel İç

The major aim of this research is to determine the socio‐economic level of geographical investment regions through fuzzy multi‐criteria decision‐making (MCDM) method. The results…

Supplier and customer involvement on new product performance: Contextual factors and an empirical test from manufacturer perspective

Antonio K.W. Lau

Recent studies have found inconsistent findings on the impact of supplier and customer involvement on new product development. This study thus aims to explore what contextual…

A measurement tool for customer relationship management processes

Başar Öztayşi, Selime Sezgin, Ahmet Fahri Özok

Customer relationship management (CRM) projects have a low success rate, which can be solved by better measurement of CRM process. The purpose of this paper is to define the CRM…

Measuring a carbon footprint and environmental practice: the case of Hyundai Motors Co. (HMC)

Ki‐Hoon Lee, In‐Mo Cheong

The purpose of this paper is to explore and investigate the measurement of a carbon footprint and environmental program in supply chain management.