Industrial Management & Data Systems: Volume 106 Issue 2

Empirical findings on the perceived use of digital multimedia broadcasting mobile phone services

J.P. Shim, Kyungmo Ahn, Julie M. Shim

The purpose of this study is to present an overview of digital multimedia broadcasting (DMB) and to explore the users' perception on DMB cellular phone or “cellevision”…

Understanding wireless field force automation in trade services

Stuart J. Barnes, Eusebio Scornavacca, Douglas Innes

Wireless and mobile technologies are changing the way that many organizations operate and do business. Mobile business‐to‐employee solutions, especially field force automation…

A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers

Bingguang Li, Michael W. Riley, Binshan Lin, Ershi Qi

The purpose of this research is to provide a comparison of customer satisfaction of two largest US parcel delivery companies, the UPS and FedEx.

Maturity model for IT outsourcing relationships

Petter Gottschalk, Hans Solli‐Sæther

The purpose of this research paper is to present a maturity model for IT outsourcing relationships.

An investigation of internet commodities exchange at ABC Food Markets

Seyed‐Mahmoud Aghazadeh, Mojtaba Seyedian, Andrew Cimino, Frank R. Garguiolo, Kevin Hart

To explore the business‐to‐business purchase and sale of supplies and services over the internet.

Impact of just‐in‐time inventory systems on OEM suppliers

John F. Kros, Mauro Falasca, S. Scott Nadler

To analyze the impact of the adoption of just‐in‐time (JIT) production systems by different equipment manufacturers (OEMs) on the inventory profiles of their suppliers.

Balancing performance measures for information security management: A balanced scorecard framework

Shi‐Ming Huang, Chia‐Ling Lee, Ai‐Chin Kao

To provide useful references for manufacturing industry which guide the linkage of business strategies and performance indicators for information security projects.

Manufacturing excellence through TPM implementation: a practical analysis

Rajiv Kumar Sharma, Dinesh Kumar, Pradeep Kumar

To examine the need to develop, practice and implement such maintenance practices, which not only reduce sudden sporadic failures in semi‐automated cells but also reduce both…