Industrial Management & Data Systems: Volume 105 Issue 8

Learning during the quality management process: Antecedents and effects in service firms

Antonia Ruiz Moreno, Víctor García Morales, Francisco Javier Lloréns Montes

The goal of this research is to provide a model of how service firms respond to their environment by developing both different quality management (QM) practices and organizational…

The effect of facility size on manufacturing structure and performance

Robert A. Davis, Robert J. Vokurka

There has been considerable discussion over the last several years concerning the size of manufacturing facilities and their productivity. Anecdotal evidence suggests that smaller…

A hedonic model for effective web marketing: an empirical examination

Philip M. Tsang, Sandy Tse

To identify the relative effects of three features of response toward web interface (RWI) on their advertising promotion effectiveness as measured by the number of accesses to…

From manual to automated purchasing: Case: middle‐sized telecom electronics manufacturing unit

Lauri Rantala, Olli‐Pekka Hilmola

Business conditions of electronics manufacturers are demanding due to ever shortening product life‐cycles, higher variety and increased outsourcing activity. Even though companies…

Parts remanufacturing in the oilfield industry

Glenn E. Maples, Ronald B. Heady, Zhiwei Zhu

Provide a new technique for forecasting parts usage in remanufacturing operations and describe its application to oil field equipment operations.

A dynamic model of e‐business strategies for ERP enabled organisations

Janice Burn, Colin Ash

This paper presents a dynamic model for e‐business strategy derived from the results of a longitudinal analysis of enterprise resource planning (ERP) enabled organisations.

A requirements‐driven workload model for XML benchmark

Jia‐Lang Seng, Jing Yu

To provide a more requirements‐driven workload model for eXtensible Markup Language (XML) benchmark over the electronic data exchange and management in collaborative commerce.

Manufacturing flexibility and manufacturing proactiveness: Empirical evidence from the motherboard industry

Shih‐Chia Chang, Ru‐Jen Lin, Jung‐Hui Chen, Li‐Hua Huang

Improvement of flexibility is among the top concerns of manufacturing managers, however, managers are advised to choose the appropriate types of flexibility needed in their…