Industrial Management & Data Systems: Volume 104 Issue 6

Propagation of an alternative enterprise service application adoption model

Richard Fulford, Peter E.D. Love

The much‐heralded provision of enterprise resource planning (ERP) and customer relationship management (CRM) applications via hosting houses has been deemed to have failed. Many…

Knowledge management metrics

Ranjit Bose

Over several years, there have been intensive discussions about the importance of knowledge management (KM) within the business community. Effectively implementing a sound KM…

Proposing the content perception theory for the online content industry – a structural equation modeling

Kuo‐Fang Peng, Yi‐Wen Fan, Tong‐An Hsu

This study chooses the content perception perspective to develop a theoretical model portraying the psychological activities of Web surfers exposed to content Web sites. After…

Manufacturing strategic facility types

Robert J. Vokurka, Robert A. Davis

A major decision area for manufacturing firms is the strategy that assigns specific products, processes, customers, and markets to individual facilities within multi‐facility…

An XML‐based real‐time quality measurement scheme

H.C.W. Lau, F.T.S. Chan, Richard Fung, Christina W.Y. Wong

Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which…

Empirical exploration for a product data management (PDA) system at a major telecommunications firm

Alan D. Smith

Product data management (PDM) is an essential tool that assists engineers and others manage both engineering data and the product development process. This study aims to evaluate…

Cladding sector road map for realising the CIM vision

Emeka Agbasi, Chimay Anumba, Alistair Gibb, Abdulla Kalian, Alastair Watson

This paper lays out a road map for computer‐integrated design and manufacture of building‐specific cladding systems, describing the key implementation phases and highlighting…