Industrial Management & Data Systems: Volume 102 Issue 8

Plant charter classifications and the operating homogeneity of US manufacturing plants

Robert J. Vokurka, Benito E. Flores

This research determines and updates industry’s use of plant charters and their characteristics in terms of plant structure differences, competitive priorities, manufacturing…

An integrated framework for recommendation systems in e‐commerce

Timothy K. Shih, Chuan‐Feng Chiu, Hui‐huang Hsu, Fuhua Lin

The Internet has become a popular medium for information exchange and knowledge delivery. Several traditional social activities have moved to the Internet, such as distance…

E‐commerce processes: a study of criticality

G. Duffy, B.G. Dale

This paper, based on interviews undertaken with consultants experienced in e‐commerce engagements, has identified ten process which are critical to the success of e‐commerce. The…

Adopting customer relationship management technology

Yurong Xu, David C. Yen, Binshan Lin, David C. Chou

Now customer relationship marketing (CRM) solutions might be the hottest topic in business world. CRM impelled the growth of both B2B and B2C markets. But the issue is how to…

Has MRP run its course? A review of contemporary developments in planning systems

Sameer Kumar, David Meade

The onset of global competition in the 1970s began to change the manufacturing environment drastically. The advent of the computer created an opportunity for the developers of…

Some aspects of using CASE tools in a Fusion‐based application development project for production optimization

N. Bajgoric, I.K. Altinel, M. Draman, A.T. Ünal

An application development framework for a software project based on fusion as an object‐oriented application development method is presented. An object‐oriented approach has been…