Table of contents
Using end‐user surveys to enhance facilities design and management
Paulette R. Hebert, Sylvia ChaneyThis study aims to focus on the use of a survey questionnaire to inform a sustainable lighting design modification of an existing university library on the campus of a large…
A preliminary study of cognitive failures in open plan offices
Brian Purdey, David LeiferThe purpose of this paper is to describe the application of a new method using instruments with increased ability to objectively assess and quantify the performance impacts on…
Service Charges in Commercial Property: measuring code compliance
Timothy Eccles, Andrew HoltThe paper seeks to measure compliance by owners and their managing agents with the RICS Code of Practice Service Charges in Commercial Property, emphasising the financial…
Identifying the basis of collaboration performance in facility service business
Markku Heimbürger, Perttu DietrichThe focus in the facility service business has traditionally been on operative level outcomes such as customer satisfaction and technical quality. These measures do not support…
Factors affecting service innovations in FM service sector
Elina Sillanpää, Juha‐Matti JunnonenThe purpose is to clarify the concept of service innovation in the context of FM service and to map the factors that are critical for service innovations in the FM service sector…
Assessing stakeholders' influence on social performance of infrastructure projects
Hemanta DoloiThe purpose of the research presented in this paper is to develop a framework for an accurate understanding and assessment of the social performance and value creation of public…
ISSN:
0263-2772Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Joseph Lai
- Dr Sarel Lavy