Facilities: Volume 30 Issue 11/12

Subjects:

Table of contents

Using end‐user surveys to enhance facilities design and management

Paulette R. Hebert, Sylvia Chaney

This study aims to focus on the use of a survey questionnaire to inform a sustainable lighting design modification of an existing university library on the campus of a large…

1504

A preliminary study of cognitive failures in open plan offices

Brian Purdey, David Leifer

The purpose of this paper is to describe the application of a new method using instruments with increased ability to objectively assess and quantify the performance impacts on…

1519

Service Charges in Commercial Property: measuring code compliance

Timothy Eccles, Andrew Holt

The paper seeks to measure compliance by owners and their managing agents with the RICS Code of Practice Service Charges in Commercial Property, emphasising the financial…

824

Identifying the basis of collaboration performance in facility service business

Markku Heimbürger, Perttu Dietrich

The focus in the facility service business has traditionally been on operative level outcomes such as customer satisfaction and technical quality. These measures do not support…

1327

Factors affecting service innovations in FM service sector

Elina Sillanpää, Juha‐Matti Junnonen

The purpose is to clarify the concept of service innovation in the context of FM service and to map the factors that are critical for service innovations in the FM service sector…

1724

Assessing stakeholders' influence on social performance of infrastructure projects

Hemanta Doloi

The purpose of the research presented in this paper is to develop a framework for an accurate understanding and assessment of the social performance and value creation of public…

4127
617
Cover of Facilities

ISSN:

0263-2772

Online date, start – end:

1983

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editors:

  • Dr Joseph Lai
  • Dr Sarel Lavy