Facilities: Volume 22 Issue 7/8

Subjects:

Table of contents

An evaluation of customer perception of FM service delivery

Derren Shaw, Barry Haynes

Applies service quality theory to facilities management (FM), resulting in a more customer‐orientated approach to FM. Uses a questionnaire as the main source of data collection…

4510

Customer satisfaction and organisational justice

Lisa Campbell, Edward Finch

Applies organisational justice theory to facilities management with the aim of increasing customer satisfaction with the service received. Provides an overview of organisational…

10085

The environmental significance of facilities in service sector companies

Seppo Junnila

The study described in this paper quantifies the environmental impact of service sector companies. It demonstrates the importance of facility activities in the environmental…

1815

Computer integrated facilities planning and design

B. Gopalakrishnan, R. Turuvekere, D.P. Gupta

Computer‐based models for the automatic generation of facility layouts have been shown to provide significant benefits to the industrial community for the planning and development…

3520

Healthcare facilities management: state of the art review

Igal M. Shohet, Sarel Lavy

Following increases in national demands on healthcare facilities and services, healthcare facilities management (FM) has gradually matured to become an established research and…

7324
Cover of Facilities

ISSN:

0263-2772

Online date, start – end:

1983

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editors:

  • Dr Joseph Lai
  • Dr Sarel Lavy