Table of contents
How Guinness, Lego and others face a struggle: Failures at successful companies
You’re on your way home and have been in Marks & Spencer’s for a pair of socks and a bottle of wine. On your way to the car, your Motorola phone rings and you’re asked to visit a…
Delighted, returning customers: service the Ritz‐Carlton way: Gold star advice from the leaders in service excellence
Consider these accolades: 14 properties in the Top 100 World’s Best Hotels; award for the first ever AAA five‐diamond rating; top honors award from Travel + Leisure every year…
What does the future hold for Intel, Apple and Microsoft?: Big three face new challenges ahead
If outgoing Intel CEO Craig Barrett has his way, we’ll all soon be surviving on a diet of nothing but chips. But before nutritionists everywhere shudder at the thought of an even…
Towards effective knowledge management: Choosing the right strategy
Imagine the setting. You’re dealing with an important client and you must quickly access specific information in order to meet their immediate needs. But you don’t know where to…
How IBM boss embraced his dilemmas: Lessons to be learned from managing conflict
Just because it’s often the case that people learn from their mistakes, it doesn’t mean you want to carry on making them as part of your learning process. It’s much the same thing…
Taking e‐commerce to a new level: Winner takes all
A recent advertisement on British television made great play of the fact that there is no substitute in the business world for face‐to‐face contact. Two firms were vying for a…
Hidden hazards: The unchallenged assumptions behind bad management and how to fix them
In their seminal study In Search of Excellence Tom Peters and Robert Waterman identified four basic human needs in organizations: meaning; an element of control; positive…
The concept of co‐creation: C.K. Prahalad in conversation with Sarah Powell, “Spotlight” column Editor
C.K. Prahalad is the Harvey C. Fruehauf Professor of Business Administration and Professor of Corporate Strategy and International Business at the University of Michigan Business…
Meeting the manufacturing challenge: Performance advantage of MES
Globalization has created an increasingly competitive environment in which manufacturers are racing to provide customer‐specific, innovative, and cost‐effective products. One…
PLM for the SME: Technology no longer just for the big boys
Product lifecycle management (PLM) – the strategic business approach that applies a consistent set of business solutions in support of the collaborative creation, management…
ISSN:
0258-0543Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Miss Emma Steele