Office Technology and People: Volume 1 Issue 2/3

FORMAL MODELS VS. HUMAN SITUATIONAL UNDERSTANDING: INHERENT LIMITATIONS ON THE MODELING OF BUSINESS EXPERTISE

Stuart E. Dreyfus

Possible limitations on the successful formal modeling of human expertise can only be identified if the evolving thought processes involved in acquiring expertise are understood…

HOW TO HUMANIZE OFFICE AUTOMATION

James W. Driscoll

To overcome the social and economic costs of the current “systems analytic” path of office technology requires only modest attention to the “human side of enterprise”. Well…

SPENDING ON OFFICE SYSTEMS: A PROVISIONAL ESTIMATE

Raymond R. Panko

In 1980, U.S. organizations spent approximately $120 billion on technology to enhance the productivity and performance of office workers. This represented approximately $3000 per…

RACE AGAINST TIME: AUTOMATION OF THE OFFICE: AN ANALYSIS OF THE TRENDS IN OFFICE AUTOMATION AND THE IMPACT ON THE OFFICE WORKFORCE

J. Gregory, K. Nussbaum

Office automation as it is being introduced today aims “to automate office procedures”, as I.B.M. points out, not “merely to mechanize tasks”. It refers to the use of computer…

COMMENT COMPUTER‐MEDIATED WORK: THE EMERGING MANAGERIAL CHALLENGE

Shoshanah Zuboff

The progress of industrialism has meant, in human terms, the development of an acute behavioral discipline at work. This discipline has involved the close monitoring of the body's…

COMMENT REVIEW OF “RACE AGAINST TIME”

Dennis Chamot

Offices represent the latest frontier in the drive to automate workplaces. Following hard on advances in factories, transportation and communications, office equipment seems…