International Journal of Operations & Production Management: Volume 43 Issue 7

Dependence structure, relational mechanisms and performance: teasing out the differences between upstream and downstream supply chain partners

Xiaodie Pu, Zhao Cai, Alain Yee Loong Chong, Antony Paulraj

Firms are subject to power from both upstream and downstream partners; those partners may have different or even opposing impacts on supply chain relationships and financial…

Sustainability of transport and logistics companies: an empirical evidence from a developing country

Haerold Dean Zapata Layaoen, Ahmad Abareshi, Muhammad Dan-Asabe Abdulrahman, Babak Abbasi

Transport and logistics companies (TLCs) are vital to the world's economies but they account for one-third of the world's CO₂ emissions which damage the environment, economy and…

The effects of physicians on operational and financial performance in United States hospitals: staffing, human capital and knowledge spillovers

Gregory Stock, Christopher McDermott

The authors examine how physician staffing, human capital and knowledge spillovers are related to multiple dimensions of hospital operational and financial performance at the…

Understanding performance measurement and management as a social system: towards a theoretical framework

Helen Mackenzie, Umit S. Bititci

The conceptual foundations of performance measurement and management (PMM) are predominantly rooted in control systems research. However, the appropriateness of this paradigm for…

Front- and back-end employee satisfaction during service transition

Antonios Karatzas, Georgios Papadopoulos, Panagiotis Stamolampros, Jawwad Z. Raja, Nikolaos Korfiatis

Scholars studying servitization argue that manufacturers moving into services need to develop new job roles or modify existing ones, which must be enacted by employees with the…

Under “my way or the highway”! The weaker partner's synergy on collaborative performance in humanitarian relief when experiencing power tactics

Vivek Roy, Chandra Prakash, Parikshit Charan

My way or the highway: A stronger partner in humanitarian relief collaboration often seeks control over its weaker partners by leveraging diverse power tactics that may be…