Table of contents
Human resources and manufacturing: where and when should they be aligned?
Daniel González-Sánchez, Isabel Suárez-González, Javier Gonzalez-BenitoThe purpose of this paper is to analyse the effect that a horizontal fit between two functions (human resources (HR) and manufacturing) has on firm performance, distinguishing…
Me, myself and I: Non-collaborative customer behavior in service outsourcing – the key role of outcome orientation and outcome attributability
Torsten Steinbach, Carl Marcus Wallenburg, Kostas SelviaridisThis research focuses on the role of customer behavior in service outsourcing relationships that are governed by outcome-oriented contracts. The purpose of this paper is to…
Examining networked NGO services: reconceptualising value co-creation
Bernadette Best, Sandra Moffett, Claire Hannibal, Rodney McAdamThe purpose of this paper is to explain how value is co-created in a many-to-many (MTM) context. The authors use a case study of a non-governmental service delivery consortium…
The impact of servitization on firm performance: a meta-analysis
Weijiao Wang, Kee-Hung Lai, Yongyi ShouServitization has been recognized as an effective means for manufacturers to achieve superior performance. However, the servitization-performance relationship is controversial…
Understanding the value of big data in supply chain management and its business processes: Towards a conceptual framework
Morten BrinchThe value of big data in supply chain management (SCM) is typically motivated by the improvement of business processes and decision-making practices. However, the aspect of value…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen