International Journal of Operations & Production Management: Volume 38 Issue 11

Performance measurement and management: theory and practice

Mike Bourne, Steven Melnyk, Umit S. Bititci

The relationship regulator: a buyer-supplier collaborative performance measurement system

Vieri Maestrini, Veronica Martinez, Andy Neely, Davide Luzzini, Federico Caniato, Paolo Maccarrone

The purpose of this paper is to propose an innovative buyer-supplier performance measurement system (PMS) (called relationship regulator – RelReg), aimed at stimulating…

The impact of supplier performance measurement systems on supplier performance: A dyadic lifecycle perspective

Vieri Maestrini, Davide Luzzini, Federico Caniato, Paolo Maccarrone, Stefano Ronchi

The purpose of this paper is to empirically investigate the impact of a mature supplier performance measurement system (SPMS) adoption all along its lifecycle phases (i.e. design…

Missing performance management and measurement aspects in performance-based contracting: A systematic process-based literature analysis of an astonishing research gap

Andreas H. Glas, Florian U. Henne, Michael Essig

Performance-based contracting (PBC) is a business model for the adaptive and innovative delivery of product-service systems. In PBC, the provider is paid according to the service…

Operations flow effectiveness: a systems approach to measuring flow performance

Mohamed Afy-Shararah, Nicholas Rich

Effective operations management systems (OMS) measurement remains a critical issue for theorists and practising managers (Neely, 2005; Bititci et al., 2012). Traditional labor…

The performance effects of complementary management control mechanisms

Henrik Nielsen, Thomas Borup Kristensen, Lawrence P. Grasso

The purpose of this paper is to study management control mechanisms (social, behavioral, and output control mechanisms) and their complementary effects on firm performance in lean…

Controlling lean manufacturing in multidivisional organisations: Highlighting local interests and constraints

Martijn Pieter van der Steen, Sandra Tillema

The purpose of this paper is to address the impact of a multidivisional structure on the implementation of lean manufacturing. It investigates how the controls employed by the…

The use of management control and performance measurement systems in SMEs: A levers of control perspective

Biljana Pešalj, Andrey Pavlov, Pietro Micheli

The purpose of this paper is to respond to recent calls for understanding how multiple management control (MC) and performance measurement (PM) systems are used simultaneously for…

Predicting performance – a dynamic capability view

Marcus F. Hasegan, Sai Sudhakar Nudurupati, Stephen J. Childe

Production planning and resource allocation are ongoing issues that organisations face on a day-to-day basis. The purpose of this paper is to address these issues by developing a…

A decision theory perspective on complexity in performance measurement and management

Anthony Alexander, Maneesh Kumar, Helen Walker

The purpose of this paper is to apply the aspects of decision theory (DT) to performance measurement and management (PMM), thereby enabling the theoretical elaboration of…