International Journal of Operations & Production Management: Volume 31 Issue 3

Patient satisfaction, managers' climate orientation and organizational climate

Alessandro Ancarani, Carmela Di Mauro, Maria D. Giammanco

The purpose of this paper, in the context of hospital wards, is to test a model in which the ward manager's orientation towards a given organizational climate contributes to…

Coordination of physicians' operational activities: a contingency perspective

Manda Broekhuis, Dirk Pieter van Donk

The purpose of this paper is to investigate the impact of three different dimensions of customer‐induced uncertainty and task uncertainty on the mix of physicians' coordination…

The impact of user‐perceived e‐procurement quality on system and contract compliance

Alistair Brandon‐Jones, Sinéad Carey

Whilst e‐procurement has significant potential to reduce the purchasing costs of an organisation, the realisation of these savings requires user compliance. The purpose of this…

The impact of country culture on the adoption of new forms of work organization

Raffaella Cagliano, Federico Caniato, Ruggero Golini, Annachiara Longoni, Evelyn Micelotta

This paper aims at understanding the relationship between the adoption of new forms of work organizations (NFWOs) and measures of country impact, in terms of national culture and…

Service delivery system design: characteristics and contingencies

F. Ponsignon, P.A. Smart, R.S. Maull

The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design.

Theoretical versus actual product variety: how much customisation do customers really demand?

Thomas Stäblein, Matthias Holweg, Joe Miemczyk

The purpose of this paper is to challenge the common claim of “infinite variety” being demanded in the marketplace by measuring not just how much variety theoretically could be…

Guest editorial

Patrik Jonsson, Mats Johansson