Table of contents
The effect of supplier manufacturing capabilities on buyer responsiveness: The role of collaboration
Brian Squire, Paul D. Cousins, Benn Lawson, Steve BrownThe purpose of this paper is to examine the relationships between supplier capabilities, supply chain collaboration and buyer responsiveness.
4626
On the relationship between inventory and financial performance in manufacturing companies
Vedran Capkun, Ari‐Pekka Hameri, Lawrence A. WeissThe purpose of this paper is to study the relationship between inventory performance, both total inventory (INV) and its discrete components (raw material (RMI), work‐in‐process…
9773
Effective buyer‐supplier interaction patterns in ongoing service exchange
Wendy van der Valk, Finn Wynstra, Björn AxelssonThe purpose of this paper is to develop theory on effective buyer‐seller interaction for different types of business services. A classification of business services which…
2708
The effects of service failures and recovery on customer loyalty in e‐services: An empirical investigation
Rui Sousa, Christopher A. VossDespite having been widely studied in traditional (bricks‐and‐mortar) services, the effect of service failures and recovery (SFR) on customer loyalty has received only limited…
10007
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen