International Journal of Operations & Production Management: Volume 23 Issue 1

POM facing the new millennium: Guest editorial

Jose´ A.D. Machuca

Before introducing the articles in this special issue, and taking the First World Conference on Operations Management as an example, the author proposes a new‐conference product…

An empirical study of POM teaching in Spanish universities (I): Content of POM courses

José A.D. Machuca, Rafaela Alfalla Luque

Production and operations management (POM) is a key factor for the competitiveness of any business and university training in POM is a critical element in the preparation of…

The development of industrial networks: Challenges to operations management in an extraprise

Christer Karlsson

Companies organize in a way that involves more and more activities that are external to the traditional organizational boundaries and as a consequence managing operations contains…

A new approach to the valuation of production investments with environmental effects

Santiago García González, Ana Gessa Perera, Francisco Aguado Correa

Firms are increasingly aware of environmental degradation and this has led many of them to include “quality, safety and protecting the environment” among their competitive…

Rethinking paradigms of service: Service in a virtual environment

Christopher A. Voss

It is now possible to deliver service in a virtual environment with little or no human interaction. This environment offers the opportunity of new ways of delivering service. This…

Application of POM to e‐business: B2C e‐shopping

Martin K. Starr

Can operations management impact significantly the profitability of consumer‐based businesses on the Internet (called B2C)? During the past two years, Internet retailers have not…

Multimedia for international operations: a case study

Steve New

Geographically‐dispersed, global service organisations must find cost‐effective ways of delivering consistent service quality while recognising local differences in service…