Table of contents
A rule‐base for the specification of manufacturing planning and control system activities
Alexander Howard, Ashok Kochhar, John DilworthThe accurate specification of user’s real requirements from manufacturing planning and control (MPC) systems is carried out very poorly throughout the industry. This paper…
Dispelling the modern myth: Employee satisfaction and loyalty drive service profitability
Rhian SilvestroThis paper reports some empirical findings which appear to challenge the received wisdom prevailing in the operations management, service management, TQM and HRM literatures…
The house of flexibility: using the QFD approach to deploy manufacturing flexibility
Jan Olhager, B. Martin WestWe use the methodology from quality function deployment (QFD) for linking manufacturing flexibility to market requirements. This approach creates a framework for modelling the…
An information‐theoretic methodology for measuring the operational complexity of supplier‐customer systems
S. Sivadasan, J. Efstathiou, G. Frizelle, R. Shirazi, A. CalinescuIn a dynamic environment such as the supply chain, even basic supplier‐customer systems with structurally simple information and material flow formations have a tendency to…
Refining the product‐process matrix
Sohel Ahmad, Roger G. SchroederWe undertake an empirical study of the well‐known product‐process matrix using data collected from 128 plants. Our analysis indicates that the relationship between product…
Competitive factors and their relative importance in the US electronics and computer industries
R.S.M. LauThe process of identifying and ranking the competitive factors is critical to management for formulating manufacturing strategy because it prioritizes criteria by which…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen