Leadership & Organization Development Journal: Volume 24 Issue 3

New forms of work organization: issues and challenges

Susan Cartwright

The changing nature of work and the emergence of new forms of work organization present particular challenges to leadership and management. This special issue examines some of the…

Phoning in sick? An overview of employee stress in call centres

David Holman

This paper reviews three studies that examine the main causes of employee stress and well‐being in call centres. All three studies were conducted by the author and his colleagues…

Empowerment, stress and satisfaction: an exploratory study of a call centre

Lynn Holdsworth, Susan Cartwright

The aim of this study was to explore the relationship between stress, satisfaction and the four dimensions of psychological empowerment (meaning, impact, self‐determination and…

Temporary but seeking permanence: a study of New Zealand temps

Derrylea J. Hardy, Robyn J. Walker

Temporary employment, colloquially referred to as temping, is relatively new to New Zealand. Research is divided as to where the benefits of temporary employment lie – with the…

Leadership in a global virtual team: an action learning approach

David J. Pauleen

This paper presents an action learning‐based case study investigating how one virtual team leader coped with a number of issues associated with the completion of a critical…

Remote transformational leadership

E. Kevin Kelloway, Julian Barling, Elizabeth Kelley, Julie Comtois, Bernadette Gatien

We present two studies of remote transformational leadership. In the first, 175 students read a vignette depicting either a laissez‐faire, management by exception, contingent…

The Solutions Focus. The Simple Way to Positive Change

Jane Cowburn

Group Action: The Dynamics of Groups in Therapeutic, Educational and Corporate Settings

Lynda Holyoak

Leadership

Sandi Mann

Managing Knowledge Work

Keith Mattacks