Table of contents
New forms of work organization: issues and challenges
Susan CartwrightThe changing nature of work and the emergence of new forms of work organization present particular challenges to leadership and management. This special issue examines some of the…
Phoning in sick? An overview of employee stress in call centres
David HolmanThis paper reviews three studies that examine the main causes of employee stress and well‐being in call centres. All three studies were conducted by the author and his colleagues…
Empowerment, stress and satisfaction: an exploratory study of a call centre
Lynn Holdsworth, Susan CartwrightThe aim of this study was to explore the relationship between stress, satisfaction and the four dimensions of psychological empowerment (meaning, impact, self‐determination and…
Temporary but seeking permanence: a study of New Zealand temps
Derrylea J. Hardy, Robyn J. WalkerTemporary employment, colloquially referred to as temping, is relatively new to New Zealand. Research is divided as to where the benefits of temporary employment lie – with the…
Leadership in a global virtual team: an action learning approach
David J. PauleenThis paper presents an action learning‐based case study investigating how one virtual team leader coped with a number of issues associated with the completion of a critical…
Remote transformational leadership
E. Kevin Kelloway, Julian Barling, Elizabeth Kelley, Julie Comtois, Bernadette GatienWe present two studies of remote transformational leadership. In the first, 175 students read a vignette depicting either a laissez‐faire, management by exception, contingent…
ISSN:
0143-7739Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Stefanie Johnson