Library Management: Volume 36 Issue 3

One score on – the past, present and future of measurement at UOW Library

Margie Jantti

The purpose of this case study is to provide an overview of the evolution of performance measurement at the University of Wollongong (UOW) Library. Through iterative review, a…

Re-skilling for the digital humanities: measuring skills, engagement, and learning

Nisa Bakkalbasi, Damon Jaggars, Barbara Rockenbach

The purpose of this paper is to describe an assessment design for the Developing Librarian training program. The Developing Librarian training program created by and for…

Evaluating the intellectual assets in the Scholarship and Collections directorate at the British Library

Alice E Schofield, Barbara Anne Sen, Ana C Vasconcelos

– The purpose of this paper is to evaluate the intellectual assets within the Scholarship and Collections directorate at the British Library.

Capturing the contribution of subject librarians: Applying strategy maps and balanced scorecards to liaison work

Sheila Corrall

The strategic contribution of subject librarians as information specialists in the digital world has been questioned by institutional administrators, but others have identified…

Measures of relationship capital for the value scorecard

J. Stephen Town

The purpose of this paper is to reflect on the development of ideas relating to the value of library relationships. The paper is conceptual and provides a framework for the…

Affective relationships between users and libraries in times of economic stress

Angeliki Giannopoulou, Giannis Tsakonas

Academic libraries are considered as key factors in the educational system of a country and strong pylons for the economic and societal development. During the current economic…

The Quality Maturity Model: your roadmap to a culture of quality

Frankie Wilson

The purpose of this paper is to present the complete details of the Quality Maturity Model (QMM), and the associated Quality Culture Assessment Instrument (QCAI). The QMM provides…

Ten Northumbria Conferences: the contribution to library management

J. Stephen Town, Joan Stein