Library Management: Volume 33 Issue 6/7

Deploying the NUS Service Class framework at the NUS Libraries to scale the peaks of service excellence

This paper seeks to describe how the National University of Singapore (NUS) Libraries deploys the NUS Service Class (NUSSC) framework to continually improve processes and to…

Collaborative assessment: North American academic libraries' experiences using the Balanced Scorecard to measure performance and show value

While originally designed for the for‐profit sector, the Balanced Scorecard has been adopted by non‐profit and government organizations, including some libraries. This paper aims…

Designing a user and usage database to promote, market, and demonstrate the value of selected statewide databases: The Florida Electronic Library as an example

This paper aims to overview the development of a user and usage database, including multiple datasets that were combined to achieve multi‐faceted analysis of users and their usage…

Measuring use of licensed electronic resources: A second iteration of the MINES for Libraries® survey on Scholars Portal and other resources for the Ontario Council of University Libraries

Entering into its 11th year, the Ontario Council of University Libraries' Scholars Portal (www.scholarsportal.info/) is in its second year of systematic evaluation of its content…

Assessing library contributions to university outcomes: the need for individual student level data

The purpose of this paper is to suggest move beyond examining the impact of the library from the library's perspective but rather to collaborate with university‐wide assessment…

Do school libraries make a difference?: Some considerations on investigating school library impact in the United Kingdom

This paper aims to introduce a research project investigating school library impact across the four home nations of the UK. The research aims to identify whether there are key…

Assuring quality using “moments of truth” in super‐converged services

Bringing together diverse areas of a university means having to work with several different methods and frameworks for measuring and assuring quality and identifying key…

Leadership competencies: a reference point for development and evaluation

The purpose of this paper is to establish a transparent, integrated approach to leadership competency development and succession management to respond to drivers associated with…

No Shelf Required 2: Use and Management of Electronic Books

Know it all, find it fast for youth librarians and teachers

Privatizing Libraries

Reference and Information Services in the Twenty‐first Century: an Introduction (2nd edition revised)

Managing Research Data

Transforming Information Literacy Instruction Using Learner‐Centered Teaching

Information Literacy Beyond Library 2.0

A Guide to Teaching Information Literacy: 101 Practical Tips

Library performance measures: 15 years on