Employee Relations: Volume 17 Issue 3

In search of TQM

Stephen Hill, Adrian Wilkinson

While quality management practices have spread in recent years,academic investigation of the phenomenon has lagged behind. Discusseswhat TQM comprises and whether there are…

Total quality management: practice and outcomes in the largest US firms

Susan Albers Mohrman, Ramkrishnan V. Tenkasi, Edward E. Lawler, Gerald E. Ledford

The application of TQM practices has rapidly increased in USorganizations over the past six years, particularly in organizationsfacing severe competitive pressures. A survey of…

Managing human resources for TQM: possibilities and pitfalls

Ed Snape, Adrian Wilkinson, Mick Marchington, Tom Redman

Examines the implications of total quality management for themanagement of people. The implementation of TQM requires the developmentof a high commitment employee relations…

Does total quality management make a difference to employee attitudes

Stephen Wood, Riccardo Peccei

TQM is generally seen as depending on employees having a highawareness of quality issues and a willingness to engage in continuousimprovement. Many total quality programmes have…

The impact of a TQM intervention on teamwork: a longitudinal assessment

Jackie Coyle‐Shapiro

A longitudinal research design was used to investigate the effectsof a TQM intervention on teamwork in a manufacturing setting. Indicatesthat TQM intervention did not have a…

Integrating TQM and HRM

David E. Simmons, Mark A. Shadur, Arthur P. Preston

Reviews the main tenets of TQM and strategic HRM, and identifiesboth similarities and tensions between the two approaches. Presents acase study of Tubemakers Australia, winner of…

Negotiating quality the case of TQM in Royal Mail

Sarah Jenkins, Mike Noon, Miguel Martinez Lucio

Examines how a TQM programme has been implemented within thecontext of Royal Mail. Demonstrates that within the organization TQM hasbeen “negotiated” around four main factors: the…

Quality management and HRM in the service industry: some case study evidence

Chris Rees

Considers management views on the operation of quality management(QM) strategies in two service sector organizations, financial servicesand hotel and catering – based on…

Employee involvement in performance improvement: a consideration of tacit knowledge, commitment and trust

Rita Crauise O′Brien

Presents summary findings from qualitative and quantitativeresearch with six major British companies. The original intention was tolook at the potential contribution of employee…