Management Research News: Volume 22 Issue 7

A framework for research in internal marketing and the study of service quality: some propositions

Marelise Pitt, Johan Bruwer, Deon Nel, Paul Berthon

Considers the quality of service between internal partners within a company looking at how this can influence performance and quality. Looks at the different ways of defining the…

Simplicity/complexity as a dimension of strategic focus: effect on performance in different organisational domains

William A. Drago

Questions whether companies are in danger of becoming too narrow in their focus making their views too simplistic and perhaps ignoring other strategic factors which may be…

New developments concerning wage and hour administration

Richard Yu, Brian H. Kleiner

Outlines recent US legislation regarding immigrant workers, prevailing wages, domestic workers, minors and overtime pay. Discusses the Hay method of evaluating jobs and then…

Quality control for software warranties: a conceptual and economic perspective

Rachelle F. Cope, Raymond O. Folse, Robert F. Cope

Looks at ways software quality can be monitored and improved. Emphasizes the ability to deliver a software warranty by implementing the methodologies of statistical quality…