Reference Services Review: Volume 50 Issue 3/4

Reference and instructional services for libraries in the digital age


Table of contents

Library instruction and information literacy 2021

Carolyn Caffrey, Hannah Lee, Tessa Withorn, Maggie Clarke, Amalia Castañeda, Kendra Macomber, Kimberly M. Jackson, Jillian Eslami, Aric Haas, Thomas Philo, Elizabeth Galoozis, Wendolyn Vermeer, Anthony Andora, Katie Paris Kohn

This paper presents recently published resources on library instruction and information literacy. It provides an introductory overview and a selected annotated bibliography of…


Libraries and financial literacy

Péter Kiszl, Bea Winkler

The recent financial crises and the economic problems caused by the pandemic highlight the importance of financial literacy (FL). Libraries have an essential role in developing…

Financial literacy resources in US public libraries: website analysis

Ash E. Faulkner

This article explores the financial literacy resources patrons can discover and/or access on the webpages of the largest 48 US public libraries in order to assess the strength of…

Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library

Sharesly Rodriguez, Christina Mune

This paper aims to detail how a university library developed an AI chatbot to meet a growing need for virtual reference services. This chatbot was developed using Google's free…


Search tools and scholarly citation practices in literary studies

Carl A. Lehnen, Glenda M. Insua

The wide adoption of web-scale discovery tools calls into question the usefulness and viability of traditional subject indexes. This study examines this question of usefulness in…

Replacing staff with students to monitor LibChat service: transition process and lessons learned

Harold Goss, Emy Nelson Decker

This article aims to detail the incorporation of student assistants into a newly implemented chat service. It details the approaches used for training students and developing the…

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Emerald Publishing Limited

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  • Ms Sarah Barbara Watstein