Reference Services Review: Volume 50 Issue 2

Editorial: “Emerging” from COVID and moving forward

Sarah Barbara Watstein, Elizabeth M. Johns

Launching chat service during the pandemic: inaugurating a new public service under emergency conditions

Emy Nelson Decker, Karen Chapman

This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches…

Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts

Jennifer Jarson, Rachel Hamelers

While many librarians have celebrated the pedagogical inspiration offered by the ACRL Framework, some have raised concerns about the comprehensibility and accessibility of its…

Space and place: a study of a specialized service desk

Sarah Bankston, Elizabeth German, Shelby Hebert, Sierra Laddusaw, John Watts, William H. Weare

This study examines the activities of a specialized service desk and provides guidance on conducting an analysis of the activities. The authors wanted to know what is essential in…

Information literacy: assessment of undergraduate and graduate nursing students

Rabia S. Allari, Khaldoun Hamdan, Maha Alkaid Albqoor, Abeer Shaheen

To describe the perceived level of information competency among nursing students in Jordan.

Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States

Jon Ezell, J.J. Pionke, Jeremy Gunnoe

This paper aims to contribute to an understanding of current accessibility efforts and practice in librarianship by providing a broad overview of the information about services…

Responding to the Camp Fire: a case study on an academic library's public services policy changes

Irene Korber

This article provides a case study on changes to an academic library's public services policies in order to support a community undergoing the ramifications of a natural disaster.

Graduate student intellectual journeys: a functional method to identify library service gaps

Elizabeth Kline

Investment in graduate education is costly in various ways so completion success is a big concern for universities and stakeholders. Largely the graduate educational landscape…