Reference Services Review

Editorial

Sarah Barbara Watstein, Tammy Ivins

Development of a framework for digital literacy

Julia Feerrar

Institutions seeking to develop or expand digital literacy programs face the challenge of navigating varied definitions for digital literacy itself. In answer to this…

Commercial tabletop games to teach information literacy

Carl O. DiNardo, Mary J. Snyder Broussard

This paper aims to demonstrate how commercially available tabletop games can be effective tools to teach information literacy and present a list of best practices to…

Electronic reference services: a quality and satisfaction evaluation

M. Elena Gómez-Cruz

An evaluation of libraries and their overall quality should consider the quality of the services they provide. Satisfaction in terms of the service provided is indicative…

Chat reference: evaluating customer service and IL instruction

Julie Hunter, Samantha Kannegiser, Jessica Kiebler, Dina Meky

Reflecting on the new ACRL Framework, a deficiency was observed in literature on the assessment of information literacy instruction in chat reference. An evaluation of…

Revealing instruction opportunities: a framework-based rubric for syllabus analysis

Melissa Beuoy, Katherine Boss

The purpose of this paper was to develop a rubric based on the ACRL framework to analyze departmental syllabi for opportunities to scaffold information literacy…

On their own terms

Elizabeth Kocevar-Weidinger, Emily Cox, Mark Lenker, Tatiana Pashkova-Balkenhol, Virginia Kinman

The purpose of this study is to investigate how first-year students conduct everyday life research and how, if possible, their everyday research skills can inform…

The power of partnerships

Christy Groves

A large, predominantly undergraduate university in Tennessee partnered with a local magnet school aiming to assist high school seniors with their college-level research…