Reference Services Review

Reference and instructional services for libraries in the digital age


Library and Information Studies

Table Of Contents: Volume 45 Issue 4

Reference management software preferences among liberal arts faculty

Nicholas Lonergan

The purpose of this study was to determine faculty preferences and attitudes regarding reference management software (RMS) to improve the library’s support and training programs.

8 Years of institutional assessment feedback: students’ satisfaction with library services

Monica D.T. Rysavy, Russell Michalak, Alison Wessel

The purpose of this paper is to examine eight years of quantitative and qualitative student feedback on library services collected through an institution-wide student…

Creating a sustainable graduate student workshop series

Bettina Peacemaker, Martha Roseberry

The purpose of this paper is to report on librarians’ experience creating and sustaining a workshop and webinar series for graduate students over the course of four years.

Library instruction and information literacy 2016

Latisha Reynolds, Amber Willenborg, Samantha McClellan, Rosalinda Hernandez Linares, Elizabeth Alison Sterner

This paper aims to present recently published resources on information literacy and library instruction providing an introductory overview and a selected annotated…

Translating reference expertise

Diane VanderPol, El Shaimaa Sakr

Librarians have expertise in helping patrons to define their information needs, develop search strategies and navigate the information environment. At Zayed University in…



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  • Ms Eleanor Mitchell
  • Ms Sarah Barbara Watstein