Reference Services Review: Volume 29 Issue 1

Usability testing in a library Web site redesign project

Susan McMullen

An intuitive library information gateway is critical to meeting the information needs of library users in the digital age. This article describes the process involved in…

The postmodern condition: students, the Web, and academic library services

Bruce Harley, Megan Dreger, Patricia Knobloch

More than ever before, academic librarians are re‐evaluating reference and bibliographic instruction services. A framework for this re‐evaluation is proposed that focuses…

Knowledge management in academic libraries: special tools and processes to support information professionals

Ron Jantz

This article examines important issues of knowledge management within academic libraries, and how reference librarians can become more effective as information intermediaries…

A guide to women’s health on the Web

Joan M. Shedivy

This article presents a selection of women’s health resources on the Internet. These Web sites are useful to researchers, physicians, patients and the general public. Sites are…

Flexibility and feedback: a new approach to ongoing training for reference student assistants

Chris Neuhaus

Scheduling conflicts and budget deficits forced the termination of a classroom‐format training program for student assistants serving at a university library general reference…

The challenge of unattended children in the public library

Julie Arrighetti

Public libraries will continue to be challenged by the presence of unattended children in the library as long as parents struggle to provide adequate childcare arrangements. This…

Planning and record keeping for computer maintenance and management

Carol S. Brinkman, Amanda M. Roubieu

In today’s academic library, the reference department relies heavily on computer workstations to provide patrons with access to reference sources in CD‐ROM and Web formats. Many…

Public access to the beach: a selective bibliography

Deborah Mongeau

The public’s traditional right to enjoy the shore was unchallenged until the twentieth century. The population shift to coastal areas and the subsequent development of coastal…