Work Study: Volume 45 Issue 3

Creating a culture of safety

Heather Dilley, Brian H. Kleiner

Most injuries are not caused by faulty equipment, they are caused by an employee’s behaviour. OSHA regulations require the employer to provide a safe workplace. Accidents also…

Handling redundancies

John Muir

Establishing a redundancy programme is subject to a number of legal constraints. Understanding these constraints is essential if redundancy is to be effectively managed for the…

TQM in the service sector

R.P. Mohanty, A.K. Behera

Underlines the dominance of the service sector in the future global economy and explains the characteristic features and elements of a service organization. Explains that with the…

Benchmarking

Shirley Daniels

Benchmarking is the process of comparing one’s own organization with its peers worldwide to identify and learn from best practice. This is obviously not a simple process and it…

Re‐engineering revisited

Anna Baines

Business process re‐engineering (BPR) is now part of the mainstream of business improvement. Explains what BPR is, outlines the reasons for undertaking BPR, the benefits that…