Work Study: Volume 44 Issue 7

Subject:

Table of contents

Data warehousing

Shirley Daniels

I must be getting old! I was around and working in informationtechnology (IT) back in the 1960s. Of course we did not call it IT then– it was still computing, still exciting and…

2173

Effective management through delegation

John Muir

Management is concerned with the pulling together of resources sothat jobs are done efficiently and objectives are met within thetime‐scale laid down. Of prime importance among…

9014

Computer‐telephony integration

John Lynch

Computer telephony integration (CTI) is one of the latest buzzwords.It is natural that the digital signals involved in computers and moderndigital telephone systems should come…

380

Work measurement – the basic principles revisited

Anna Baines

In these days of total quality management, business processre‐engineering, etc. it is easy to forget tried and tested approaches toproductivity and performance measurement and…

2451

Early empowerment creates productive outcomes during an organizational transformation

Victor R. Prybuto, Leon A. Kappelman

This work shows how empowerment of the employee during the planningand implementation of the training programme contributes to the successof the entire organizational…

1412

Managing TQM affairs: some lessons

R.P. Mohanty

In this article, I have used my experience of the implementation oftotal quality management (TQM) in a number of companies across a rangeof industrial sectors to try to clarify…

703

Demanding supply

Andrew Clemmet

We all know about the great revolution in customer care and customerservice. Organizations nowadays have to use their service to compete– customers themselves are more…

674

ISSN:

0043-8022

Online date, start – end:

1952 – 2003

Copyright Holder:

Emerald Publishing Limited