Work Study: Volume 44 Issue 7
Table of contents
Data warehousing
Shirley DanielsI must be getting old! I was around and working in informationtechnology (IT) back in the 1960s. Of course we did not call it IT then– it was still computing, still exciting and…
Effective management through delegation
John MuirManagement is concerned with the pulling together of resources sothat jobs are done efficiently and objectives are met within thetime‐scale laid down. Of prime importance among…
Computer‐telephony integration
John LynchComputer telephony integration (CTI) is one of the latest buzzwords.It is natural that the digital signals involved in computers and moderndigital telephone systems should come…
Work measurement – the basic principles revisited
Anna BainesIn these days of total quality management, business processre‐engineering, etc. it is easy to forget tried and tested approaches toproductivity and performance measurement and…
Early empowerment creates productive outcomes during an organizational transformation
Victor R. Prybuto, Leon A. KappelmanThis work shows how empowerment of the employee during the planningand implementation of the training programme contributes to the successof the entire organizational…
Managing TQM affairs: some lessons
R.P. MohantyIn this article, I have used my experience of the implementation oftotal quality management (TQM) in a number of companies across a rangeof industrial sectors to try to clarify…
Demanding supply
Andrew ClemmetWe all know about the great revolution in customer care and customerservice. Organizations nowadays have to use their service to compete– customers themselves are more…