Management Decision: Volume 50 Issue 9

The customer satisfaction‐customer loyalty relationship: Reassessing customer and relational characteristics moderating effects

Helena Martins Gonçalves, Patrícia Sampaio

This study aims to examine the moderating effects of gender, income, age, customer involvement and length of the relationship on the customer satisfaction (CS)‐customer loyalty…

Organizational technology as a mediating variable in centralization‐formalization fit

Tomas F. Gonzalez‐Cruz, Ana Huguet‐Roig, Sonia Cruz‐Ros

With a view to contributing to a better understanding of the interactions between design dimensions, the authors aim to present a formal model that analyzes the internal fit…

Decision making in trauma centers from the standpoint of complex adaptive systems

Policarpo C. deMattos, Daniel M. Miller, Eui H. Park

This paper aims to examine complex clinical decision‐making processes in trauma center units of hospitals in terms of the immediate impact of complexity on the medical team…

Assessing customer retention strategies in mobile telecommunications: Hybrid MCDM approach

Don Jyh‐Fu Jeng, Thomas Bailey

As wireless penetration continues to increase worldwide, competitors in the mobile telecommunication industry are changing their strategies from a growth model to a value‐added…

Finding the hospital‐in‐the‐home units' innovativeness

Gabriel Cepeda‐Carrión, Juan Gabriel Cegarra‐Navarro, Antonio G. Leal‐Millán

The purpose of this paper is to examine the impact of an organization's unlearning context and information systems (IS) capabilities on the organization's ability to challenge…

Knowledge acquisition and leakage in inter‐firm relationships involving new technology‐based firms

Hamieda Parker

This study aims to investigate the role of governance on knowledge acquisition and loss by new technology‐based firms engaged in inter‐firm collaborative new product development…

Higher education and the development of competencies for innovation in the workplace

Luis E. Vila, Pedro J. Perez, Francisco G. Morillas

This paper aims to analyze the production function nexus between higher education practice and the development of innovation‐related competencies by university graduates in Spain…

Impact of knowledge brokering on performance heterogeneity among business models

Sujith Nair, Arsalan Nisar, Miguel Palacios, Felipe Ruiz

The strategic management literature lacks a comprehensive explanation as to why seemingly similar business models in the same industry perform differently. This paper strives to…

Return on marketing investment: Pizza Hut Korea's case

Sungil Lee, Shijin Yoo

The purpose of this paper is twofold – the first is to explore the key actions that enabled Pizza Hut Korea (PHK) to come out of a nine‐year decline in sales and profits. The…

Economic freedom and entrepreneurial activity

Juan Carlos Díaz‐Casero, D. Ángel Manuel Díaz‐Aunión, Mari Cruz Sánchez‐Escobedo, Alicia Coduras, Ricardo Hernández‐Mogollón

The purpose of this paper is to examine empirically whether economic freedom affects entrepreneurial activity in three groups of countries, classified according to economic…