Management Decision: Volume 29 Issue 8

Fitness for Use? Barriers to Full TQM in the UK

Adrian Wilkinson, Barry Witcher

A brief introduction to Total Quality Management (TQM) ispresented. It is a holistic concept and must be implemented as such.However, there are four barriers to full…

Back to Accountability

Geoffrey R. King

Accountability is defined as a management philosophy wherebyindividuals are ultimately accountable for how well or badly theyperform. If predetermined activities are performed…

How to Communicate Successes to Your Boss

Thad B. Green, Jay T. Knippen

The issue is addressed of making sure that one′s boss is made awareof successes one has had, without undue elaboration. Seven steps in acommunications process are prescribed.

Cross‐cultural Negotiations: Success through Understanding

Paul A. Herbig, Hugh E. Kramer

The art of negotiation has been explored in a number of bestsellersover the last decade. With the advent of a truly global economy,international and cross‐cultural relationships…

Marketing in the Gulf States

Leonidas C. Leonidou

An attempt is made to shed some light on the marketingcharacteristics which prevail in the countries of the Persian Gulfregion. This attempt was stimulated by the increasing…

Understanding and Overcoming Fallacies of Thinking

Philip A. Rudolph, Brian H. Kleiner

The identification of fallacies in both the professional andpersonal environment is discussed. Several commonly encounteredfallacies are briefly described and examples included…

Dissent: An Important but Neglected Factor in Decision Making

Sami M. Abbasi, Kenneth W. Hollman

Unless the question of decision making is encouraged disasters canoccur. Several examples of bad decisions which have been compounded by alack of dissent are outlined – from…

Managing Intrapreneurship

Linda Shatzer, Linda Schwartz

As mature businesses look for growth opportunities by entering newmarkets and introducing new products and services, a new style ofmanagement is required. Attempting to create new…

Technology, Work and Workplaces

Ray Wild

Some aspects are considered of the relationships between technologyand work. The use of new technologies in enterprises is discussed, andthe nature and circumstances of the work…