Table of contents
Customer Service: A Competitive Covenant
William B. WagnerCustomer service is a prerequisite for both developing andmaintaining lasting buyer‐seller relationships. Long‐term benefits havebeen proved over time. As a strategic element of…
Corporate Culture
Liam GormanThe study of corporate culture is a valuable contribution to thestudy of organisations. Corporate culture consists of values, norms,feelings, hopes and aspirations held by members…
Innovation: Sources and Strategies
Tony MordenThe process of innovation is inherently risky and unpredictable.There is, therefore, good reason to plan strategically for theimplementation of the innovative process within the…
Why Nothing Much has Changed
John MacInnesDespite high unemployment, a collapse in manufacturing output andemployment, a government‐engineered fall in internationalcompetitiveness that has resulted in an unprecedented…
Fad Labelling: The Curse that Can Kill Organisational Change
Richard J. Dunsing, J. Kenneth MatejkaA light‐hearted and humorous look at fad labelling is presented inthis article. A fad is a “transient enthusiasm”. When usedas a protective measure, fads can help kill bad ideas…
Management Development: A Look to the Future
David Limerick, Bert CunningtonCurrent management development techniques are obsolete. The Westhas passed through three eras ‐ those of the classical model, the humanrelations model, and the systems model. The…
Consulting Experiences
Charles J. MargerisonAdapted from the author′s book, Managerial Consulting Skills, here he reflects on the unseen and occasionally amusing aspectsof a consultant′s work. Most of the major problems can…
Systems Problem‐solving: Unravelling the “Mess”
J. Barton Cunningham, John FarquharsonGeneral systems theory offers one perspective for defining andunderstanding the problems that organisations face. The author presentsa set of systems problem‐solving principles…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb017585. When citing the article, please…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb010801. When citing the article, please…
ISSN:
0025-1747Online date, start – end:
1967Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Journal of Management History (Archive)Editor:
- Brandon Randolph-Seng (Editor-in-Chief)