Table of contents
Drivers for creating value and enhancing customer experience through people
Jon Chidley, Neville PritchardUsing the staff and customers as a starting point, the purpose of this paper is to describe a framework that helps board and senior management identify key drivers that generate…
Innovation and trust – the path to mastery
Jonne Ceserani– The purpose of this paper is to encourage the reader to reflect upon the consequences of leadership behaviour and the effect on innovation and performance in an organisation.
Sustainability and organizational transformation: putting the cart before the horse? (Part Two)
Naser Muja, Steven H. Appelbaum, Tara Walker, Said Ramadan, Tolu SodeyiGlobal corporate strategies are revealing the boundaries of organizational capabilities and the limits of the natural resource capacity that is needed to sustain business…
The role of mass communication methods in the development of tourism industry in Iran
Mahmoud Zamani, Changiz ValmohammadiThe purpose of this paper is to investigate the role of new methods of mass communication (employing customer relationship management (CRM) software and web site) in the…
Current U.S. trends in formal performance appraisal: practices and opportunities – Part One
Clinton O. Longenecker, Laurence S. Fink, Sheri CaldwellThe purpose of this two-part paper is to explore the current practices being employed in the formal performance appraisal process in a cross-section of US service and…
Low-carbon operations and production: putting training in perspective
Charbel Jose Chiappetta Jabbour, Ana Beatriz Lopes de Sousa Jabbour– The purpose of this paper is mainly to show how training may support low-carbon operations and production management in a more sustainable organizational context.
Stereotyping and women's roles in leadership positions
Cortney BakerThe purpose of this paper is to provide a literature review of current trends with regard to women in leadership positions. Women are increasingly reported as having excellent…
Inter-company learning: using the 5 E's to promote interaction
Simon ReeseThe purpose of this paper is to illustrate steps that a manufacturer can deploy to improve social interaction, learning, and application while facilitating a system of learning…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro