Industrial and Commercial Training: Volume 41 Issue 5

Developing the leaders of tomorrow in Abbey, part of the Santander Group

Michele Dytham‐Ward

This paper aims to focus on the development of senior leaders within Abbey, part of the Santander Group. A strong leadership pipeline is essential to feed the succession plans…

Tough times call for collaborative leaders

David Archer, Alex Cameron

This paper aims to discuss the development of collaborative leadership skills to address an identified gap in senior management capability.

RX for excessive turnover: lessons in communicating a vision (part 1)

Steven H. Appelbaum, David Carrière, Marwan Abi Chaker, Kamal Benmoussa, Basim Elghawanmeh, Suzanna Shash

The purpose of this paper is to investigate causes of high staff turnover among production workers at a large‐scale retail case meat processor.

Business administration training seminar for public sector executives: implementation and evaluation

M. Katharaki, C. Prachalias, M. Linardakis, K. Kioulafas

The paper aims to define the mission, characteristics, objectives and evaluation processes concerning a specific training seminar entitled “Business administration for public…

Interpersonal influence in the workplace: influencing behaviour and 360‐degree assessments

Tony Manning, Graham Pogson, Zoe Morrison

The paper aims to present and discuss research into the relationship between influencing behaviour and impact, including gender and seniority differences.

Action theory and the training and performance application: performance templates

Paul Lyons

This paper sets forth a description and explanation of how action theory serves as the foundation for the training and performance management approach, performance templates…

BVRLA ICFM professional fleet consultant development programme

Nora Leggett, Jeremy Snook

The BVRLA ICFM Professional Fleet Consultant Development Programme, developed in conjunction with the ICFM, is targeted at sales and business development executives within BVRLA…

Trainers Workshop Series Bundle

Pete Sayers

Diversity in Coaching

Pete Sayers

Dixons makes the right connections

Conveyancers trained to work from home

Training expedites the path to retailing proficiency

Computer-based testing expands potential workforce

Cultural training puts missile company on target

Training restores the smiles to sales staff

Customer-service staff learn how to profit from recession

Intraining sets up corporate university