Table of contents
Should a 60 per cent success rate be acceptable?
Stephen Harvard DavisDespite huge amounts of time and effort allocated to the recruitment of executives and senior managers, the recruitment process produces an unacceptable failure rate that reduces…
Critical factors in executive coaching – the coaching relationship
Peter BluckertThe paper aims to examine the coaching relationship as a critical success factor in executive coaching. It also aims to set out the characteristics of a successful coaching…
Norwich Union: why merely “good” customer service was no longer good enough, and what we did about it
John WillmottThe purpose of this paper is to explain the strategy and tactics behind Norwich Union Insurance's decision to mount a major initiative to improve the quality of the customer…
The changing role of the trainer
Martyn SlomanThe purpose of the paper is to highlight the importance of helping people to learn and look for techniques that really do help people learn
Making a difference through people development
Katrine SmithThe purpose of this article is to explain how different solutions for developing staff within Panasonic have been implemented. The article aims to move away from just the…
Finance training can be fun and effective
Alan CoweyThis paper's purpose is to address the fact that many intelligent and experienced managers in industry do not really understand about business finance, how profits are generated…
Delivering the mail: General Physics (UK) Ltd
Keith NewmanTo show how training can be delivered effectively in situations where the priorities are constantly changing in response to numerous constraints or developments.
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro