Table of contents
Transforming the annual fiasco
Les PickettThe annual fiasco of the performance review continues in many organisations despite evidence that it has the potential to be one of the most effective management tools in the…
Managing the transition
Malcolm McGreevyThis is the second article dealing with the changing nature of work, the previous one having been published in Industrial and Commercial Training, Vol. 35 No. 5. This deals with…
Creating growth for yourself as leader
Rupert Eales‐WhiteBefore we can grow those we lead, we need to learn how to grow ourselves. This article focuses on how we achieve that through building our self‐confidence, using both affirmative…
Change performance to change the culture
Randy G. PenningtonCorporate culture – the integrated patterns of human behavior that describe “how we do things around here” – is making a comeback in business literature and discussion. It is an…
The importance of people skills for project managers
George CowieThis article demonstrates how project managers can achieve greater success if trained in people skills. Project management is an important skill for businesses to have …
Gaining a competitive advantage through customer service training
Howard PragerResearch shows that when funds are tight, the most effective use of training investment is on frontline workers and frontline managers. Some of the key frontline employees are…
The twenty‐first century business frontier
Bob LittleThe latter part of the twentieth century saw the transition from a sales‐oriented environment to a marketing‐oriented one. At the beginning of the twenty‐first century this is…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro