Industrial and Commercial Training: Volume 30 Issue 7

Communication or back to Genesis and the House of Babel!

Dilys Bone

What is effective communication? It is the ability to construct the correct language to communicate your company’s message accurately. However, to give greater credibility, the…

Industrial training issues in the Middle East

Kevin E. Holm, Christine Strauss

Addresses present‐day concerns with training a local workforce in the Middle East using a language other than the trainees’ native tongue. Describes industrial training issues…

Action learning: praxiology of variants

P.A.C. Smith

Aims to clarify the logic on which current action learning variants are based in order to better inform practitioners and aid them in making methodological choices appropriate to…

Anatomy of a good sales introduction ‐ part I

Ray A. DeCormier, Anita Jackson

First impressions last forever! Often this initial meeting sets the impression buyers will have about the salesperson and his or her company. For this reason, the introduction…

Developing a manual‐writing system for use in the UK and overseas: a case study

Joanna Hills

Following the successful introduction of operator training manuals in a factory in the UK, Cussons (International) Ltd (CIL) wanted a cost‐effective means of producing similar…

Competence development as a key organisational strategy ‐ experiences of European companies

Barry Nyhan

Competence development is seen as one of the critical strategic factors ensuring companies’ competitiveness. This has given rise to much discussion on how to create organisational…