Table of contents
Caledonia Council: a novel approach to management development
Mike Redfern, Roy Fairweather, Sally WatsonIntroduces Caledonia Council, a business simulation specifically created to prepare senior managers in local government for major reorganization. Describes how it was designed in…
Leading to customer care
John MorrisEmphasizes the need for customer care to be a part of an ongoing business strategy rather than a short‐term training need. Shows that if customer care is treated as strategic, it…
Why learning is not a cycle: 2 ‐ developing pattern
Eric SchlesingerContinues from part 1, published in Issue number 2, its critique of learning styles. States the need to take seriously the concept of “pattern” ‐ the unvarying design or master…
Environmental training: emerging products
Colin BeardDescribes how environmental training is increasingly being recognized as a crucial element of any corporate, environmental strategy. In turn, corporate strategies will be an…
Training needs at different organizational levels within a professional services firm
Ronald J. BurkeStates that owing to a vast change in commercial activity, organizational strategy and global competition, the skills needs in the organization of the 1990s are quite different…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro