Industrial and Commercial Training: Volume 26 Issue 11

Subject:

Table of contents

Performance Management as the Key to Customer Service

Stephen Macaulay, Sarah Cook

Performance management has become an essential skill for many managersas customers become more demanding and costs are squeezed tightly.Explores the benefits of good performance…

5875

Situating Learning in the Workplace – Having Another Look at Apprenticeships

Stephen Billett

Examines the acquisition of vocational skills throughapprenticeship‐type situated learning. Presents findings from studies ofskilled workers revealing that learning processes that…

1289

Technology Transfer and Human Resource Development

Jon‐Chao Hong

Defines technology transfer in the macroeconomic sense and highlightsthree factors which must be taken into account, namely contrast,similarity and compatibility. Advises…

3259

Whole‐brain Project Management for All

Gordon Webster

Examines project management and project work, and the tools andtechniques used. Claims these tools and techniques have largely failedto deliver. Details Herrmann′s framework for…

4511

A Primer on Determining the Cost Effectiveness of Training – Part 1

Clifton P. Campbell

Increasingly, training professionals are being asked to justify whethertraining is a worthwhile investment. Discusses the need to justifytraining expenditures with documented…

2114
Cover of Industrial and Commercial Training

ISSN:

0019-7858

Online date, start – end:

1969

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editors:

  • Dr Siham Lekchiri
  • Dr Adriano Solidoro