Quality Services and Experiences in Hospitality and Tourism: Volume 9

Editors:

• Liping A. Cai
• Pooya Alaedini

Chapters:

• Prelims
• Introduction: Integrating Experiences in the Study of Service Quality

Part I Destinations in Iran, Hong Kong, and the United States

• Chapter 1 Targeting Purpose of Visit: Quality Experience as Demanded
• Chapter 2 Teaching Tourism Service Quality in Iran
• Chapter 3 Risk Perception and Tourism Experiences among Pilgrims
• Chapter 4 Culture and Service Quality: Case of Hong Kong
• Chapter 5 Quality Experiences of China’s Family Tourists in the United States

Part II Tourists at the Core

• Chapter 6 Tourist Experience Design: A Storytelling Framework
• Chapter 7 Social Network Sites and Virtual Tourism Experience
• Chapter 8 Horse Racing Event Experience and Social Media
• Chapter 9 Experiences of the Plural Tourist: A French Sociology Perspective
• Chapter 10 Emotional Outcomes of Dining-Away-From-Home Experiences

Part III Hotels, Conferences, and Big Data

• Chapter 11 Perceived Conference Quality: Evidence from Malaysia
• Chapter 12 Service Experiences at Luxury Hotels: Business Tourists’ Perspectives
• Chapter 13 Luxury Hotels: Concept and New Trends
• Chapter 14 Big Data and Service Quality: Barcelona’s Hospitality and Tourism Industry
• Chapter 15 A Hotel Classification Framework for Quality Service
• Conclusion: Heightening Tourism Experiences with Quality Services
• References
• Index