Trade Tales: Decoding Customers' Stories: Volume 14
Publication Date:
2017-11-28Book Series:
ACTHRAuthor:
Chapters:
- Prelims
- Customer and Hospitality Service-Provider Dramas: Stories, Experiential Learning Exercises, and Deep Assessment
- It is Not About Compensation: Resolving Customer Complaints in Hospitality Management
- Hot Chocolate Scalds a Child: Resolving Customer Complaints in Hospitality Management
- The Challenge is to be Customer-Oriented! Resolving Customer Complaints in Hospitality Management
- Why Can&t I Just Up and Go? Resolving Customer Complaints in Hospitality Management
- The Missing Electronic Passenger Ticket: Resolving Customer Complaints in Hospitality Management
- Decision-Making in Public Hospital During Economic Crisis
- The Show Must Go On! Resolving Customer Complaints in Events Management
- Mistake of Roaming Network Service: Resolving Customer Complaints in Hospitality Management
- The Transaction Error: Supplier’s Mistake in the Transaction
- Medical Insurance Mayhem: One Woman’s Struggle for Information
- If it Ain’t Broke: Resolving Customer Complaints in Hospitality Management
- The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment
- A Clean, Mean, Broken Machine: Resolving Customer Complaints in Hospitality Management
- The Once and Future Fastfood King. Resolving Customer Complaints in Hospitality Management
- If a Bonsai Tree Falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour Guide
- To Police or to Please: Boxed Lunch Courtesy at the Breakfast Buffet
- Wowiesatisfy Online Cancelation: Customer Charged After Canceling Membership
- Out of Soup: Resolving Customer Complaints in Hospitality Management
- Dilemma in a High-Speed Train: Resolving Customer Complaints in Hospitality Management
- Can Concierge Class Offer Concierge Service for Our Cruise Vacation? Resolving Customer Complaints in Hospitality Management
- Front-Desk Agents Versus Flight Attendants — “Can You Just Check Me In?” Resolving Customer Complaints in Hospitality Management
- When in Rome – Intercultural Competency and Intercultural Sensitivity in Hospitality Management Education
- Life Vest or Straitjacket? Engaging Customers in the Crisis Management Service Encounter
- Strike Three. You’re Out! Service Recovery in Retail Banking Services
- Noname Nightmare: Resolving Customer Complaints in Hospitality Management
- Index
