Tourism and Hospitality Management: Volume 12

Editors:

• Metin Kozak
• Nazmi Kozak

Chapters:

• Tourism and Hospitality Management
• Advances in Culture, Tourism and Hospitality Research
• Tourism and Hospitality Management
• Copyright Page
• List of Contributors
• About the Editors
• Editorial Board
• Introduction

Part I: Tourism Management

• European Quality Award Winning Companies: A Situational Analysis
• Service Collaboration between Healthcare Service Providers and Tourism Agencies
• The Transit Tourists in Hong Kong
• An Actor Network Perspective of Tourism Open Data
• Marketing of Tourism Products through the Russian Social Media Channel VKontakte
• Key Stakeholders in Cruise Traffic: An Application to Spanish Cruise Ports
• Revenue Management: Profit Optimisation for Hong Kong Travel Agencies

Part II: Hospitality Management

• Diffusion Patterns in Loyalty Programs
• Surprise, Hospitality, and Customer Delight in the Context of Hotel Services
• Transferability of Asian Paradigm in Hospitality Management to Non-Asian Countries
• The Development of Hospitality Industry in Krakow: Historical Perspective
• Diversification of Hotels in a Single-Asset Tourism City
• The Branded Content in the Balearic Hotel Chains
• Identification of Organizational Culture in the Hospitality Industry

Part III: Tourism Education and Training

• Developing Training Programs for Disabled Guests: An Industry Perspective
• Motivations of South Asian Students to Study Tourism and Hospitality in the United Kingdom
• Effect of Work Experience on Students’ Attitudes Toward Hospitality Careers
• The Role of Edu-Tourism in Bridging Racial Divides in South Africa
• Higher Education Tourism Courses in Brazil
• Developing Intercultural Skills for Hospitality Students in China