Contemporary Studies of Risks in Emerging Technology, Part A

Cover of Contemporary Studies of Risks in Emerging Technology, Part A
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Synopsis

Table of contents

(22 chapters)
Abstract

Introduction: Blockchain technology is the method of storing the data systematically, such that it is impossible to change, defraud or hack the data. Distributed Ledger Technology is another name for this technology. It is like a digital ledger of numerous transactions stored or distributed throughout the Blockchain extensive network by a computer system. Banks offer critical services like payments, clearance and settlement systems, trade finance, securities, etc. Hence, there are fraud and mistakes in these key services due to many manual procedures and human mediators.

Purpose: The main purpose of this chapter is to study the emerging role of Blockchain in banking services. This chapter will attempt to examine the significance and applications of Blockchain in banking operations. This chapter will also investigate the challenges encountered by banks in adopting Blockchain technology.

Research Methodology: In this research chapter, secondary data are collected by studying the various journal papers and scholarly articles, with exact keywords like: blockchain, banking sector, applications and blockchain role. Data are collected from the Emerald, Springer Open, Google Scholar, and Science Direct databases.

Findings: This technology will enhance transparency in banking transactions in the coming future. The adoption of Blockchain will transform the banking system in many ways, such as faster payment and settlement systems, security management and fundraising.

Abstract

Purpose: Process innovations are becoming increasingly significant in a changing digital society. The goal of this study is to focus on the service industry, particularly on how this sector has lately been influenced by sustainable development and digitalisation. The main focus will be on education. The cohabitation of three aspects (innovation, digitalisation, and sustainability) is declared as a fact in the competitive landscape.

Methodology: This study uses a multi-case approach emphasising the new system of processes in educational institutions in Canada, Ontario. These case studies are relevant to exceptional results consistently produced by various educational institutions.

Findings: The Waterloo region is known as a digitalisation triangle in Canada. Personal experiences and research findings serve as an example of the value of the global digitalised economy as a partnership principle in the educational and entrepreneurship fields.

Significance: The obtained experience and the attempt to share the knowledge and results of this work and research will be useful in future for other academic environments, cities, and countries.

Practical Implications: Cohesion between the purpose of this study and practice is explained as a need to see educational institutions as an important factor of innovation and economic development. In this case, the author shows how this successful case of Ontario, Canada created a stronger base for competitiveness and economic growth.

Abstract

Purpose: This chapter discusses the role and use of chatbots adopted by the different categories of banks (private and public sector banks) in India. The chapter presents brief essential services offered by Indian chatbots regarding accuracy, technology providers and virtual assistance, ways to connect, etc. This chapter concluded that most of the questions answered by the Indian chatbots are already available on the banks’ websites, and there is a need for enhancement in the capabilities of Indian chatbots.

Need for the Study: The need for the study is based on the working of banking chatbots, customer query handling, and the efficiency of the chatbots in India. The chapter helps to analyze the services offered by various banks.

Methodology: This chapter is based on secondary data collected from banks’ websites and articles from various journals. The study is based on nine banks (both private and public sectors) those are having working chatbots (SBI, HDFC Bank, ICICI Bank, Yes Bank, IndusInd Bank, Kotak Mahindra Bank, Axis Bank, Andhra Bank, Bank of Baroda). The present study is focused on chatbots, their services, and software applications for various customer-handling capacities.

Findings: The research concluded that Indian banks are investing a small amount in using chatbots, yet Indian chatbots are deficient regarding far too provincial administrations as they are adequate just for standard and basic inquiries. Also, Indian customers are not properly aware of chatbots and virtual assistance.

Practical Implications: This study provides an overview of the working chatbots in India (for both public and private sector banks) and their functions, as well as the capacities of these chatbots. The previous conducted studies are based on the uses, importance, and working of chatbots/artificial intelligence (AI) in banking. In this study, after discussing the different services, it is found that Indian banks need to update their AI/Virtual assistance with more features.

Abstract

Need: The previous suggestion assists with administrative methodology. The contribution explores customer understandings in different industry and transaction texts. They include online education, video marketing, and entertainment analytics. The communication needs to be detailed to improve the system.

Purpose: The suggestion aims to improve the previous contribution by enhancing the user experience. The study increases the usage of video content. The recommendation brings better business to the video host.

Methodology: The work includes the machine learning algorithm to understand the user and improve the client’s experience. The recommendation uses the Apriori algorithm to map various attributes of the trainer and learners. The suggested work has three features. It focusses on video possessions, educator feelings, physical characteristics, and visible aesthetic characteristics. The study considers 1,200 different samples.

Findings: The work simulates using python. It improves efficiency by 29.5% compared to previous work.

Practical Implications: Machine learning has pitched in to understand diverse customers’ behaviour. Various features affecting the behaviour are collected and analysed by the system. The study intends to find an appropriate mapping between the attributes of the user and educator.

Abstract

Purpose: The purpose of the chapter is to highlight the game-changing potential of emerging technologies and how these will change the very face of companies cutting across industries. Our work also aims to highlight the converging point of these technologies and describes how these new-age inventions can be more effective if stakeholders adopt a collaborative approach rather than competing against each other.

Design/Methodology/Approach: Using real-world case studies, the chapter identifies the most significant emerging technologies heralding a new era of efficiency across business categories. This identification has been made based on both secondary data and expert interviews. The opinions of the domain and industry experts have also been included to select six emerging technologies for the analysis.

Findings: Based on secondary and primary data, the chapter has identified the five emerging technologies that are expected to change how businesses are run completely today. The technologies are: (1) Metaverse Platforms, (2) Blockchain Technology, (3) Non-fungible Tokens (NFTs), (4) Decentralised Finance, and (5) Cryptocurrency.

Research Limitations/Implications: By identifying emerging technologies and their application domains, the chapter contributes significantly to both the world of academia and practice. The research has important implications for scholars and practitioners as these stakeholders must prepare themselves to realise the maximum potential of these new-age inventions. Policymakers also need to contribute constructively so that the adoption and implementation of these technologies can be done smoothly and seamlessly.

Originality/Value: The research is unique in the sense that it identifies the most-significant emerging technologies and offers a constructive roadmap for stakeholders to integrate these new inventions into their functional procedures and operational mechanisms effectively and efficiently.

Abstract

It is difficult to argue against the fact that research has focussed on artificial intelligence (AI) and robotisation over the past few decades. Additionally, during the past several years, it has taken off and is now extensively used in numerous businesses across various industries. Most of the time, AI has been associated with some industrial sector process automation. Still, recently, the authors have noticed more positive technology uses, especially in the financial services industry. Due to several factors, the financial sector needs to adopt AI and recognise its potential. The industry has historically been concerned about unpredictability, legislation, stronger cybersecurity, technological limitations and disruption of established lucrative operations.

Never before has there been more discussion about AI due to the advantages it provides to businesses that are providing financial services. That may explain why this change is referred to as the fourth industrial revolution. Both positively and negatively, it is quite disruptive. The effectiveness, accuracy and cost-effectiveness of solutions greatly increase. However, immense power also entails great responsibility.

Precautions and security are more crucial than ever for businesses since the financial sector is changing significantly and quickly. The various benefits and drawbacks of this technology are yet unknown to humans. Although AI was first shown to us in the 1950s, it has recently gained new prominence as processing power, and the available quantity of data has increased dramatically.

Abstract

Purpose: Cryptocurrency technology has improved fast in the social economy and growth. Because cryptocurrency has many good qualities, it is initially employed for Bitcoin transactions.

Methodology: With the advent of Bitcoin, the link between distributed ledger technology (DLT) and the banking market has become stronger and more integrated. As more banking institutions understood the relevance of DLT, they began experimenting with using it in financial activities, such as R3CEV, Hyperledger, and Qiwi.

Findings: Many commercial organisations are beginning to experiment with DLT to reduce transactional costs and boost operational effectiveness, particularly in financial notes, cross-border payments, and asset-backed financing.

Practical Implications: DLT has many potential applications in banking domains in the upcoming years.

Abstract

Purpose: Technological innovations and frameworks that provide a framework for unification have evolved to improve information exchange across organisational units and information security. These integration technologies share and communicate information using defined protocols and different data. Service-oriented architecture (SOA) is a significant emerging approach that enables modular design solution construction.

Methodology: These designs are beneficial when many apps operating on different architectures and networks need to connect. A well-defined strategy and company-specific guidelines are essential for ensuring the firm’s systematic adoption of such an architecture. The critical components of MASSOASCM ‘(Multi-Agent System Service Oriented Architecture Supply Chain Management’ are a multi-agent system (MAS), a service-oriented structure, and supplier management. The MASSOASCM model has been made, and a production unit has been made to show how it works.

Findings: It has been stated that it saves development costs, and inventory management, all of which are critical concerns in any company. Our goal is to create an inventory control approach that relies on MAS and SOA but also a simulation that demonstrates how it works and may enhance Supply Chain Management (SCM) productivity in a production plant.

Practical Implications: The SCM implementation comprises three different services: SCM, SOA, and MAS. These facilities are constructed, maintained, planned, and implemented individually before being brought together collectively using MAS and SOA techniques.

Abstract

Purpose: A sophisticated network of interconnected supply chains serves as the central organising principle for most of the manufacturing serving the global economy. Right from computers and vehicles to life-saving pharmaceuticals and food is made possible by the supply web. The final goods part of a supply chain may include thousands of components from various global regions. These supply chains have been refined to achieve the highest speed and efficiency.

Methodology: This study includes a sample of 127 firms that have been in business for at least 15 years and are familiar with business dynamics. The authors anticipate how climate risks, common in global supply networks, will evolve over the next several decades. This study examines the vulnerability of nine commercial value chains to climatic disasters. Also, it explores company and value chain vulnerabilities, financial losses, and adaptation or strategic methods to increase resilience.

Findings: Companies must plan forward in terms of locations by retaining operational facilities while running new operations in less risky places. Without change, supply networks will become unstable and dangerous shortly. Using their climate objectives, businesses must decarbonise their supply chains. Businesses should connect with suppliers longer-term. The quality and dependability of a company’s suppliers affect its success and safety. Future-focussed corporations are already engaging their suppliers on health, safety, and environmental issues.

Significance: The typology may be helpful to executives as they make decisions about the strategic option(s) they wish to pick to address climate change. These decisions can also be influenced by the insights provided by the research about the present status of operations of other firms from different sectors all over the globe.

Abstract

Purpose: FinTech is exploding all over the world. FinTech companies play a critical role in growing the banking industry. This chapter reviews existing literature on FinTech in banking, particularly its publication trend, journal productivity and impact, affiliated organisations and related themes.

Need for the Study: FinTech is reshaping the banking sector as banks move towards digitisation. FinTech has eliminated the need for paper, reduced the requirement for physical presence, and destroyed the necessity for cash. Several researchers have studied the features and benefits of FinTech technologies in the banking field. So, there is a need to analyse the available literature to identify the scope of further research in this field.

Methodology: For a comprehensive review, Bibliometric and content analysis of 77 open access green articles collected through the structured database of ‘Dimensions’ is done. These articles are published in the UGC Journal List Group II.

Findings: It is revealed that the execution of FinTech is continuously increasing in the banking sector, which has resulted in automation in various banking activities. The study revolves around technology and Banking, Financial Inclusion and Growth, and the Impact of the Financial Crisis on Banking and Peer-to-Peer (P2P) lending.

Practical Implications: The conclusions of this study can help academia and industry improve their understanding of FinTech in Banking, specifically its publication trend, geographical distribution, and creation of coherent themes. Careful analysis of collected articles will help to explore the scope of further research.

Abstract

Purpose: The global financial services business has been transformed by Blockchain technology, making it safer and more efficient. Keeping this fact in mind, the authors will study how Blockchain technology improves financial services, including the banking and insurance sectors. The risks and roadblocks in the path of Blockchain adoption in financial services will also be discussed.

Need of the Study: Blockchain operates without any central authority. Instead, it could be understood as a transaction-containing ledger shared among many users. The adoption of Blockchain is gaining traction in every field, but still, a sense of doubt about its reliability can be observed among ordinary people. Thus, an investigation of the operational intricacies and technicalities could assist in clarifying the confusion associated with this technology.

Methodology: To achieve the aims mentioned above, an exploratory research design involving a review of the secondary data linked with the implementation and impact of Blockchain technology in the domain of finance is conducted.

Findings: The mode of operation of Blockchain technology is thoroughly explained, along with the influence it has exercised in the financial domain in recent years.

Practical Implications: The findings of this study can mainly assist global investors and users worldwide by clarifying the concept and operations of Blockchain technology. Also, it could guide future studies assessing the role of Blockchain in the financial domain.

Abstract

Purpose: The purpose of the study is to investigate how blockchain, a new emergent technology, has spread throughout the insurance industry by evaluating incidents reported in the literature, either academic or trade publications. This study specifically aims to develop a comprehensive understanding of the main effects of blockchain on the insurance sector’s core operations.

Design/Methodology/Approach: Review based approach has been utilised by evaluating incidents reported in the literature, either academic or trade publications.

Findings: Blockchain is a technology attracting more and more interest from academics and business professionals. It can be seen that the technological advancements and benefits of blockchain in the insurance industry can help it expand manifold. The wise use of technology can only provide the same. If applied without thought, it can be disastrous too. With the future integration of AI and other machine learning technologies, the authors can see that clerical work in the industry can completely shift to computers and humans can use more of their time in more developmental activities and results.

Practical Implications: The sector is moving in the direction of digital transformation employing emerging technologies and is ready for disruptions and change shortly regarding processes, industry structure, rivalry, and organisational structure.

Research Limitations: Future researchers could investigate the existing technique to examine the dissemination of upcoming technologies, such as cognitive computing, blockchain, and artificial intelligence, in certain industries or organisational functions.

Abstract

Purpose: Tax fraudulence is not an aberration, but it is a deliberate attempt to get rid of the tax burden. The government took enormous measures to curtail tax fraud, which seems dispensable. Taxation is the largest area that needs to be explored as individuals make discrete stings while filing taxes. Since compliance-focussed systems for tax collection are missing, this department is facing difficulties in providing quality data. This chapter will cover blockchain operations in the tax system to streamline the entire process and highlight the challenges.

Need of the Study: As the growth of technology is in the boom stage, research should be carried out to create more awareness regarding its usage and its possible threats. This study will spark more light on taxation by taking blockchain as the torch to improvise the vision.

Design/methodology/approach: The researcher did a comprehensive analysis of the Indian Tax Department and determined whether simplifying taxation could be possible through blockchain. The study gathered concrete facts about the various challenges faced while implementing this system.

Finding: Blockchain technology is rapidly making a roadmap in the taxation system, and there is tremendous potential to create a future vision with blockchain.

Practical Implications: This study will accentuate the function of blockchain technology that is becoming more prominent in the global technology sphere. This study will aid scholars in elaborating on the role of blockchain technology.

Abstract

Purpose: The goal of this study is to delve into the causes behind the Fintech sector’s rise in various areas and its prospects. Fintech is rapidly expanding because of government legislation, multiple schemes, consumer expectations, a cashless economy, digitisation, globalisation, innovation, and other drivers.

Need for the Study: Fintech firms are forming alliances with traditional financial organisations to stay afloat and compete. India is becoming a superpower regarding e-startups, especially unicorns. Many startups are undergoing initial public offerings (IPOs). Fintech is an emerging space in India, spreading its wings rapidly in every sector.

Methodology: This work is based on a literature review. It utilises secondary data from numerous research publications, magazines, newspapers, published reports, relevant websites, Forbes magazine articles, stories from The Economic Times, the RBI Portal, and information from StartupIndia, Assocham, and Pwc, among others, to develop a conceptual framework showing the growth drivers of Fintech.

Findings: The whole world has been affected severely due to COVID-19. Crisis always comes with some opportunity, and it is up to us how to turn the calamities into opportunities that further turn into innovation that has the power to lead the world. Fintech is that fruit that had been born normally but grew abnormally (tremendous growth) during the pandemic. Also, the roots are so deeper that they will flourish more and more. It has been found that the emergence of a cashless economy, ease of internet connectivity, etc., are the major factors that paved the way for growth for Fintech in India.

Practical Implications: This study contains the conceptual framework which can guide the stakeholders, policymakers, management teams, field experts, etc., in knowing about their area expertise and looking for improvement, if any.

Originality: There are many papers on the relationship between Fintech and financial inclusion, but this is the first study that builds the conceptual framework for the growth drivers of Fintech.

Abstract

Purpose: The concept of sustainability in the livelihood of rural people is the central point for the discussion for policymakers. Different policies for poverty reduction, developing economies, and environment management are not capable of using multimedia technology for rural entrepreneurial development.

Need of the Study: The study analyses the impact of multi-media and tries to understand its significance for rural enterprises to contribute to developing entrepreneurship in rural areas to minimise poverty.

Methodology: This research analysed a framework that highlights that multi-media technology offers different ways to earn a sustainable livelihood by enhancing the range of advanced technology, access to information assets, increased social networks, information transfer system, and modernisation of traditional working. A total of 450 rural entrepreneurs were contacted to collect the data from 6 different divisions of Haryana through a questionnaire on 5-point scale. A purposive sampling technique was used for primary data collection.

Findings: The multi-media technology influences rural entrepreneurial development through certain organisational factors, new products and services, improved customer service, generation of employment opportunities over time, increased loyalty, and novel combination of resources within the specific context.

Practical Implications: The study concludes the capabilities may be utilised up to maximum advantages that increase with the use of multi-media technology in the rural framework.

Abstract

Purpose: Green computing is a way of using the computer resource in an eco-friendly while maintaining and decreasing the harmful environmental impact. Minimising toxic materials and reducing energy usage can also be used to recycle the product.

Need for the Study: The motivation of the study is to use green computing resources to decrease carbon emissions and their adverse effect on the environment.

Methodology: The study uses a qualitative method of collecting resources and data to address the opportunities, challenges, and future trends in green computing for Sustainable Future Technologies. The study focusses on multiple kinds of cloud computing services collected and executed into single remote servers. The service demand processor offers these services to the client per their needs. The simultaneous requests to access the cloud services, processing and expertly managing these requests by the processors are discussed and analysed.

Findings: The findings suggest that green computing is an upcoming and most promising area. The number of resources employed for green computing can be beneficial for lowering E-waste so that computing can be environmentally friendly and self-sustainable.

Practical Implications: Green computing applies across all industries and service sectors like healthcare, entertainment, tourism, and education. The convergence of technologies like Cloud Computing, AI, and Internet of Things (IoT) is greatly impacting Green Supply Chain Management (GSCM) market.

Abstract

Purpose: Worldwide economies have been shattered by the alarming increase in Non-Performing Assets (NPAs) in Banking Sector. In India, the rise in NPA levels gives a clear insight into the health of industry and state. This study aims to determine how NPAs in India impact the profitability of eight banks chosen from the public and private sectors; specifically: Punjab National Bank (PNB), Bank of India (BOI), UCO Bank, Punjab and Sind Bank (PSB), HDFC Bank, Axis Bank, ICICI Bank, and Yes Bank; during the period 2009/2010 to 2017/2018.

Design/methodology/approach: The study utilised IBM SPSS version 20 application to carry out our statistical analysis of measures of central location (mean and median), measures of dispersion (standard deviation), to carry out the Kolmogorov–Smirnov test to check the normality of data, the Mann–Whitney U test (for two groups) for median comparison between private and public sector banks and the Kruskal–Wallis test (for more than two groups) for median comparison for more than two banks. p ≤0.01 and p ≤0.05 were the two-tailed significance level used for determining the significance of all statistical tests.

Findings: Trend analysis and statistical tests show that the trend in public sector banks to have NPAs is higher compared to private sector banks, and losses arising from NPA impact the banks’ profitability.

Practical implications: It is apparent that NPAs are a large threat to banks in India as it reflects the state of the Indian economy. The growth of the economic cycle is predominantly dependent on the smooth and profitable functioning of private and public sector banks. This current study focusses on and compares the impact of NPAs on the profitability of public and private sector banks. NPAs have grown exponentially more in the case of public sector banks than private sector banks, which has affected the former banks’ financial health and performance. Increases in the level of NPAs adversely affect the working style and long-term stability of public and private sector banks in the economy.

Social Implications: NPAs have a negative influence on the profitability of the banks as well as on the economic growth of the country too. However, it is recommended that management in the banking sector, particularly the public banks, should use various preventive and recovery strategies to reduce the risk of failure and to keep track of NPAs to stay safe.

Originality/value: This study aims to determine how NPAs in India impact the profitability of eight banks chosen from the public and private sectors; specifically: PNB, BOI, UCO Bank, PSB, HDFC Bank, Axis Bank, ICICI Bank, and Yes Bank; during the period 2009/2010 to 2017/2018.

Abstract

Purpose: The main aim of this study is to explore the emergence and significance of blockchain technology in the financial system. This analysis examines the early stages of the adoption of blockchain technology.

Need of the study: To ascertain the viability of blockchain systems as a viable, fair, and traceable way of storing transaction records in Indian banking and financial services organisations.

Methodology: By virtue, this study is exploratory, following access to related studies on the implementation and applications of blockchain technology in the financial sector.

Findings: This study explores blockchain technology, its adoption, types, usefulness, benefits, challenges, and security concern in the banking sector.

Implications: This study will contribute to future research on applications of blockchain technology in the financial sector. It will help the researcher understand this technology’s importance and complications in the financial system.

Abstract

Purpose: The present study aims to test the Quadratic Programming model for Optimal Portfolio selection empirically.

Need for the Study: All the investors who buy financial products are motivated to obtain higher profits or, in other words, to maximise their returns. However, the high returns are often accompanied by higher risks, and avoiding such risks has become the primary concern for all investors. There is a great need for such a model to maximise profits and minimise risk, which can help design an investment portfolio with minimum risk and maximum return. The Quadratic Programming model is one such model which can be applied for selected shares to build an optimised portfolio.

Methodology: This study optimises the stock samples using a two-level screening of correlation coefficient and coefficient of variation. The monthly closing prices of the NSE-listed Indian pharmaceutical stocks from December 2019 to January 2022 have been used as sample data. The Lagrange Multiplier method is used to apply the model to achieve the optimal portfolio solution. Based on the market reality, the transaction costs have also been considered. The Quadratic programming model is further optimised to achieve the optimal portfolio for the select stocks.

Findings: The traditional portfolio theory and the modified quadratic model gives similar and consistent results. In other words, the modified quadratic model asserts the accuracy of the conventional portfolio model. The portfolio constructed in the present study gives a return much higher than the return of the benchmark portfolio of Nifty Fifty, indicating the usefulness of applying the Quadratic Programming model.

Practical Implications: The construction of an optimal portfolio using the traditional or modified Quadratic model can help investors make rational investment decisions for better returns with lower risks.

Abstract

Purpose: Blockchain technology has exploded in popularity in the social economy over the years. Because blockchain technology offers so many advantages, it was first employed for Bitcoin transactions. The interaction between blockchain technology and financial industries will grow more personal and interwoven with the introduction of Bitcoin. As the value of blockchain technology became evident, more financial companies began to test its use in monetary operations. Numerous financial companies have been experimenting with blockchain technology to reduce the transactional costs and to improve the efficiency of operations, specifically in the domain of financial notes, cross-border payments, and asset-backed securitisation. Blockchain will have a broad range of applications in the financial industry shortly.

Methodology: Through financial tools and methods, trust may result in successful businesses. In the long term, blockchain technology is generally a significant source of the finance industry revolution. It allows you to create immutable transaction histories available to everyone on the network. A blockchain system consists of a sequence of blocks connected by a connection to the block before each block. Each block comprises more than one transaction representing changes in the ownership of assets on the ledger. A consensus procedure is employed to add new blocks to the existing chain, in which members of the public blockchain confirm that transactions are accurate.

Findings: Blockchain technology is still in its infancy. The challenges of sustainability, privacy, secrecy, and latency, among others, have surfaced. Financial markets must get a deeper grasp of Blockchain to provide trustworthy alternatives.

Significance: The book chapter highlights the architecture, protocols, and applications of Blockchain Technology. The chapter will also enlighten the readers about the challenges and solutions of Blockchain Technology in the Financial Market. Moreover, the chapter also discusses the future research scope of Blockchain Technology in the Financial Market.

Cover of Contemporary Studies of Risks in Emerging Technology, Part A
DOI
10.1108/9781804555620
Publication date
2023-05-10
Book series
Emerald Studies in Finance, Insurance, and Risk Management
Editors
Series copyright holder
Emerald
ISBN
978-1-80455-563-7
eISBN
978-1-80455-562-0