Delivering ITSM for Business Maturity: A Practical Framework

IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.

Publication Date:

2019-03-06

Author:

  • Beverly Weed-Schertzer