The V-Model of Service Quality

Cover of The V-Model of Service Quality

An Exploration of African Customer Service Delivery Metrics

Synopsis

Table of contents

(14 chapters)

Prelims

Pages i-xix
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Introduction

Pages 1-5
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Case Studies

Pages 67-94
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References

Pages 113-115
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Appendix 1

Pages 117-119
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Appendix 2

Pages 121-129
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Index

Pages 131-136
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Cover of The V-Model of Service Quality
DOI
10.1108/9781787696037
Publication date
2018-10-18
Author
ISBN
978-1-78769-606-8