The V-Model of Service Quality

Cover of The V-Model of Service Quality

An Exploration of African Customer Service Delivery Metrics

Subject:

Synopsis

Table of contents

(14 chapters)

Prelims

Pages i-xix
Content available

References

Pages 113-115
Content available

Index

Pages 131-136
Content available
Cover of The V-Model of Service Quality
DOI
10.1108/9781787696037
Publication date
2018-10-18
Author
ISBN
978-1-78769-606-8
eISBN
978-1-78769-603-7