The Emerald Handbook of Modern Information Management

This handbook aims to be an integral text for students of library and information science and a ready-reference for information professional practitioners. The chapters provide a construct through which any information professional may learn about the major challenges facing them in the early part of the 21st century.

Publication Date:



  • James M. Matarazzo
  • Toby Pearlstein


Part I The Context Part II The Balanced Scorecard: A Framework for Demonstrating Contribution Customer Metrics Internal Process Metrics Learning & Growth Metrics Financial Metrics Part III Epilogue: All Progress is Change A Corporate Viewpoint of Information Today
Indian Prairie Public Library: A Valued Community Resource
Role of Information Services in the Legal Environment