The Emerald Handbook of Modern Information Management

Cover of The Emerald Handbook of Modern Information Management

Synopsis

Table of contents

(41 chapters)

Prelims

Pages i-xxxvii
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Part I The Context

Introduction

Pages 3-4
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Part II The Balanced Scorecard: A Framework for Demonstrating Contribution

Introduction

Pages 261-267
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Customer Metrics

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Internal Process Metrics

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IS and Archives

Pages 617-628
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Learning & Growth Metrics

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Financial Metrics

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Part III Epilogue: All Progress is Change

Introduction

Pages 759-760
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A Corporate Viewpoint of Information Today

Indian Prairie Public Library: A Valued Community Resource

Index

Pages 861-887
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Cover of The Emerald Handbook of Modern Information Management
DOI
10.1108/9781787145252
Publication date
2017-12-15
Editors
ISBN
978-1-78714-525-2