Creeping costs

Citation

(2002), "Creeping costs", Work Study, Vol. 51 No. 4. https://doi.org/10.1108/ws.2002.07951daa.002

Creeping costs

Creeping costs

Recently, the organisation was persuaded – against my wishes – to invest in a new piece of software. The functionality was right and the price was attractive. However, since we have been using the software, there have been some version/price changes which make it look somewhat less attractive, and the users are suggesting that the software really needs an administrator to support it – and perhaps some more training, and perhaps additional technical support. It is too easy to say "I told you so" but I do wish my organisation – and I suspect quite a few others – would pay more attention to life-cycle costing. Buying software is always (relatively) cheap. Supporting it rarely is!