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Emerald Group Publishing Limited
Copyright © 2002, MCB UP Limited
Recently, the organisation was persuaded – against my wishes – to invest in a new piece of software. The functionality was right and the price was attractive. However, since we have been using the software, there have been some version/price changes which make it look somewhat less attractive, and the users are suggesting that the software really needs an administrator to support it – and perhaps some more training, and perhaps additional technical support. It is too easy to say "I told you so" but I do wish my organisation – and I suspect quite a few others – would pay more attention to life-cycle costing. Buying software is always (relatively) cheap. Supporting it rarely is!