Citation
(1999), "Call central", Work Study, Vol. 48 No. 2. https://doi.org/10.1108/ws.1999.07948bab.009
Publisher
:Emerald Group Publishing Limited
Copyright © 1999, MCB UP Limited
Call central
Industry news
Call central
Aspect Telecommunications, a leading supplier of integrated call centre solutions, has launched its Global Solution Services business unit. This new professional services organisation has been formed to help companies turn their call centres into profit centres, through a clear focus on the end customer. Global Solution Services' remit is to help businesses build best-of-class customer interaction solutions to increase operational efficiency and effectiveness. The group will achieve this by working with senior executives to define critical factors for customer success, then design, develop and implement comprehensive strategies to enable them to achieve and sustain competitive advantage. Aspect believes that its new organisation offers significant benefits to call centre companies, through focused practice areas, offering the combination of proven consulting processes, cost-saving repeatable solutions and industry-leading support services. Clients will have a single source for customer interaction solutions through the company's aggressive partner and reseller program, which allows Global Solution Services to deliver solutions that take advantage of the best products and technologies available anywhere, from multiple vendors. Aspect products include automatic call distributors, computer-telephony integration solutions, call centre management and reporting software, automation solutions, and planning and forecasting packages. The company also provides business applications, consulting and systems integration services, and around-the-clock support. Aspect's head office is located in San José, California and other offices are located in North America, Europe and Asia-Pacific. The UK office is based at Uxbridge, Middlesex.
For more information about Aspect Telecommunications, visit the company's Website at http://www.aspect.com or call the UK office on 0181 589 1000.